三个月大的娃怕水怕的要死# NextGeneration - 我爱宝宝
n*n
1 楼
现在我Amazon Seller Account碰到一个难题, 恳请有经验神医指点一下.
有两evil buyer买了我sam's club 进的Gopro Hero 4 silver Bundle. 然后给Amazon
提交A-to-Z claim, 说它们不是Authentic. 我估计这两买家就是一人或一个团体,间隔
几天买的, 寄Miami的不同地址, 但claim的时间前后不差一小时. review之后, Amazon
作出决定: "We have found no reason to believe that you are responsible for
this claim. We have issued a refund to the buyer, but we will not debit your
account for that refund", 也就是他们认定我没有错.
可是这两个claim被算作我的order defect了, 然后Amazon Seller Performance Team
就把我帐户给suspended了, 要review 我的帐户和找出我的responsibility, the
causes of the complains, and action plan to prevent similar complains. 我及
护士出给我的货都是从Sam's Club买的货, 都卖了64个, 只有这两个complain, and
both were
shipped by myself. 我给Amazon提交了购买收据, 这两个东西的照片及serial
number之类, 表明那两个东西是没有问题的, 所以我没有责任, 但他们只是一遍遍发同
样的信给我, 而且说， Based on our investigation, these complaints were not
caused by issues out of your control or anti-competitive behavior. 要我take
responsibility, 找出complain
原因及提交Action plan. 我后来只有答应take complete responsibility, 列举了四
五个自身责任,而且不提买家的任何问题, 同时提交了非常详尽的action plan to
prevent similar complains, 可是他们总是不满意, 先向我要A, 我提交了A, 然后又
向我要B, 我提交了B, 又向我要A, 就这样反反复复, 也不指出我的plan有什么问题,
只是反反复复的要我给updated plan, 一次次要我已经提交的材料. 都弄了10天了, 提
交了近20次东西了.人都快崩溃了。 以我的经验， Amazon seller support team处理
问题还是很公正，可这个Seller Performance Team简直是世上最愚蠢冷漠不负责任的
一群。我除了这个月这两个A-to-Z， 上个月一个莫名其妙的negative feedback外，
其余指标都没半点问题。 他们不去认真调查evil buyer, 却这样对付一个多年的规规
矩矩的卖家。
这是他们的今天上午最新的一次回信：
Your plan does not sufficiently address the complaints we received about
your listings. To be sufficient, your plan must:
-- Include more details about the steps you have taken to prevent similar
complaints.
-- Describe how you will prevent complaints, not just how you will react to
them.
-- Focus on the types of complaints and how you will prevent them. Do not
focus on specific orders or ASINs.
-- Show that you have taken responsibility for the complaints. Based on our
investigation, these complaints were not caused by issues out of your
control or anti-competitive behavior.
If you would like us to reinstate your account, please reply to this email
with an updated plan. If it sufficiently addresses the complaints, we will
reinstate your account.
我的plan里非常详细的cover了这上面每一点， 他们这封信也一模一样的回给了我多次
。不管我怎么改，他们就这样回， 回着回着又把另外一两种要其他东西的信给我。
这样下去， 看来我的帐号要被关了。 现在我关心的是， 如果我的帐户被关， 我应当
就进不去seller central， 那我怎么把FBA 那几十万的货拿回来？看网上其他人的经
验， 好象帐户一关，都没法和他们联系了。请问这里有没有人有类似经验，恳请指点
一下。
这里也提醒各位神医一下，FBA的货太多的话， 风险太大，Amazon随时可以关掉你的帐
户，我现在后悔已来不及了。第三方卖家既可以给Amazon创造利润，也是他们的竞争对
手，所以他们肯定要用各种手段来保持平衡，他们要让你成长， 也不能让你成长的太
快太好。
有两evil buyer买了我sam's club 进的Gopro Hero 4 silver Bundle. 然后给Amazon
提交A-to-Z claim, 说它们不是Authentic. 我估计这两买家就是一人或一个团体,间隔
几天买的, 寄Miami的不同地址, 但claim的时间前后不差一小时. review之后, Amazon
作出决定: "We have found no reason to believe that you are responsible for
this claim. We have issued a refund to the buyer, but we will not debit your
account for that refund", 也就是他们认定我没有错.
可是这两个claim被算作我的order defect了, 然后Amazon Seller Performance Team
就把我帐户给suspended了, 要review 我的帐户和找出我的responsibility, the
causes of the complains, and action plan to prevent similar complains. 我及
护士出给我的货都是从Sam's Club买的货, 都卖了64个, 只有这两个complain, and
both were
shipped by myself. 我给Amazon提交了购买收据, 这两个东西的照片及serial
number之类, 表明那两个东西是没有问题的, 所以我没有责任, 但他们只是一遍遍发同
样的信给我, 而且说， Based on our investigation, these complaints were not
caused by issues out of your control or anti-competitive behavior. 要我take
responsibility, 找出complain
原因及提交Action plan. 我后来只有答应take complete responsibility, 列举了四
五个自身责任,而且不提买家的任何问题, 同时提交了非常详尽的action plan to
prevent similar complains, 可是他们总是不满意, 先向我要A, 我提交了A, 然后又
向我要B, 我提交了B, 又向我要A, 就这样反反复复, 也不指出我的plan有什么问题,
只是反反复复的要我给updated plan, 一次次要我已经提交的材料. 都弄了10天了, 提
交了近20次东西了.人都快崩溃了。 以我的经验， Amazon seller support team处理
问题还是很公正，可这个Seller Performance Team简直是世上最愚蠢冷漠不负责任的
一群。我除了这个月这两个A-to-Z， 上个月一个莫名其妙的negative feedback外，
其余指标都没半点问题。 他们不去认真调查evil buyer, 却这样对付一个多年的规规
矩矩的卖家。
这是他们的今天上午最新的一次回信：
Your plan does not sufficiently address the complaints we received about
your listings. To be sufficient, your plan must:
-- Include more details about the steps you have taken to prevent similar
complaints.
-- Describe how you will prevent complaints, not just how you will react to
them.
-- Focus on the types of complaints and how you will prevent them. Do not
focus on specific orders or ASINs.
-- Show that you have taken responsibility for the complaints. Based on our
investigation, these complaints were not caused by issues out of your
control or anti-competitive behavior.
If you would like us to reinstate your account, please reply to this email
with an updated plan. If it sufficiently addresses the complaints, we will
reinstate your account.
我的plan里非常详细的cover了这上面每一点， 他们这封信也一模一样的回给了我多次
。不管我怎么改，他们就这样回， 回着回着又把另外一两种要其他东西的信给我。
这样下去， 看来我的帐号要被关了。 现在我关心的是， 如果我的帐户被关， 我应当
就进不去seller central， 那我怎么把FBA 那几十万的货拿回来？看网上其他人的经
验， 好象帐户一关，都没法和他们联系了。请问这里有没有人有类似经验，恳请指点
一下。
这里也提醒各位神医一下，FBA的货太多的话， 风险太大，Amazon随时可以关掉你的帐
户，我现在后悔已来不及了。第三方卖家既可以给Amazon创造利润，也是他们的竞争对
手，所以他们肯定要用各种手段来保持平衡，他们要让你成长， 也不能让你成长的太
快太好。
