给了一万点。回复到时很快,几个小时就回了。
Thank you for contacting Customer Relations.
Please accept my sincere apology for the difficulties you encountered when
your flight was delayed. From your description it certainly sounds as if the
experience was frustrating, and I'm sorry to hear we did not provide the
level of service you expect and deserve.
While on-time performance is a top priority at American, the many
uncontrollable factors associated with air travel make some delays and
cancellations inevitable. We often must make changes in order to resolve
problems caused by weather, flight conditions, mechanical difficulties, or
other operational challenges -- all related to safety or to the comfort and
well-being of our customers.
Because we wish to make amends for this unfortunate experience, I've
credited 10,000 bonus miles to your AAdvantage® account.
We value you as our customer and are eager to restore your confidence. We
look forward to welcoming you aboard soon.
Sincerely,