"Ordered a Canon 6D body only last night fully understanding that it is a "
gray" market item. I wanted this item in a timely manner so I was willing to
pay FIFTY NINE dollars for their "expedited shipping". The next day I
patiently awaited my order confirmation email, because I hear they hold your
order until they call you and upsell you on accessories.
In my order, I instructed them that I knew this was a gray market item and
to just go ahead and ship it as I didn't want any accessories. Around 4pm
today I started to get worried because they had yet to send the confirmation
email.
I write this review as I am crossing the two hour "on hold" mark for their
phone support. TWO HOURS! This is terrible customer service. I started at #4
in the queue, and have moved up to #2 in the queue. I suspect they just don
't answer the phone at all, and the only reason I moved up is because people
hung up.
Terrible.
STAY AWAY THIS PLACE IS TERRIBLE.
I highly suspect that these reviews are fake. You can easily buy reviews
online. And all the names sound like they're from the India/Pacific region,
where such jobs are common."