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不想生气的话，还是避免T-mobile prepaid吧

不想生气的话，还是避免T-mobile prepaid吧# Living

x*a2010-11-26 08:11

1 楼

刚刚打完T-mobile 的电话，花了一个半小时。
今年八月二十六日买的$100 gold member reward, 应该是有效期一年。
可是前两天一直接到短信说要refill,否则11/24/10 expire.
马上打了电话，解释了一个小时，说是adjust了。今天却不能用了。
又打了一个半小时的电话，接电话的人就坚持说必须要有100美金在里边才行，我现在
只有$98，必须要refill 才行。我说我买的时候是$100,用掉了一些才变成$98.它只说
是policy,我怎么解释都没用。来回兜圈子。气得不行。就要放弃了。她还和manager讲
了，也不行（也不知道她怎么解释的--有些人没脑子，真不是我们能想象的）。后来还
是我和经理谈，一下就解释清了--但是让我等了很久。
如果各位不想练口语，不想生气的话，还是避免T-mobile吧。

v*s2010-11-26 08:11

2 楼

T-Mobile的网上服务确实很差，等的时间长不说，很多问题根本就是误导。

x*a2010-11-26 08:11

3 楼

是啊.最后祝我happy Thanksgiving (我当然也祝她happy Thanksgiving）让人哭笑不
得。

【在 v***s 的大作中提到】

: T-Mobile的网上服务确实很差，等的时间长不说，很多问题根本就是误导。

x*a2010-11-26 08:11

4 楼

Do you know where I can complain her unprofessional service?
here is the conversion between us. S is her.
Me:Happy Thanksgiving. My name is XXX. I am calling to see if you can help
me to adjust my account.
S:Yes. I can do that. Give me your mobile number start with area code.
Me: xxx-xxx-xxxx
S:Thank you. Your account shows you need a refill to keep your minutes
active. Do you want to refill?
Me: No. Thanks. Here is what happend:"I purchased my T-mobile prepaid phone
on 8/26/10 and paid $100 for refill card which made me gold reward member
and is valid for a year, so the expiration date on it should be 8/25/11, but
it only lasted for 90 days. I called on 11/21/10 and a lady helped me
adjust my account to the correct expiration date, but somehow it went back
again.Can you please help me adjust it again?
S:Nobody can adjust that. Our system does not show anybody adjusted that (
indicating I was lying?). you need a refill to keep your minutes.
Me: But I already paid $100 and it is eiligable for a year.
S; you are not eiligable for gold reward unless you reach $100 refill. You
only have $98 in it now. That is our policy.
Me: But I already paid $100 on...
S:(interrupt me)you need a refill to keep your minutes.That is our policy.
To be continued.

【在 v***s 的大作中提到】

: T-Mobile的网上服务确实很差，等的时间长不说，很多问题根本就是误导。

x*a2010-11-26 08:11

5 楼

Me:
Do you mean "I need to keep $100 to be valid for a year?"
S:No, that is not I meant. It is our policy. Nobody can change it. You need
a refill.
Me:Is it true that:"$100 makes a person gold reward member?"
S;"yes."
Me: is it true "once I paid $100, my minutes won't expire within a year?"
S:(after long pause) yes.
Me: okay. I paid my $100 on 8/26/10, so...
S; (interrupt me) Nobody can change the policy. You don't understand how it
works and I am explaining it to you. Our policy said "you need to have $100
to be eiligiable for gold reward member and valid for a year...."
Me: I don't think you understood what happened...
S:(interrupt me)Our policy said "you need to have $100 to be eiligiable for
gold reward member and valid for a year....blah blah blah"
Me:(after she is done)May I finish....
S:(keep talking)blah, blah, blah
Me:(raise my voice) can you let me finish?
She just kept going on and on, like a machine, but not listening to me. She
did not think either ( if she has a brain)
Finally when I explained to manager, the manager understood immediately.
Why somebody like her even get this job?

phone

【在 x*****a 的大作中提到】

: Do you know where I can complain her unprofessional service?
: here is the conversion between us. S is her.
: Me:Happy Thanksgiving. My name is XXX. I am calling to see if you can help
: me to adjust my account.
: S:Yes. I can do that. Give me your mobile number start with area code.
: Me: xxx-xxx-xxxx
: S:Thank you. Your account shows you need a refill to keep your minutes
: active. Do you want to refill?
: Me: No. Thanks. Here is what happend:"I purchased my T-mobile prepaid phone
: on 8/26/10 and paid $100 for refill card which made me gold reward member

y*w2010-11-26 08:11

6 楼

你的情况比较奇怪，我的gold status好像一直没有什么问题。他家的售后服务是很差
，但是别家的都贵，这不没得选么。看开点，穷人么，受点气也是正常的。有钱人的话
，就不要用prepaid的了。
还有一个就是美国的最底层职工和中国日本欧洲是不同的。中日欧的最底层职工虽然可
能教育不怎样，但是一般人都比较聪明，也比较敬业，毕竟是和社会大众同文同种的。
但是美国不同，美国最底层职工一般是老墨，人笨就不说了，而且特别不爱学习，得过
且过的。所以你和那个小人物说半天不行，和manager只要一下子就可以了。美国的拉
美化，首先体现在人的拉美化。

【在 x*****a 的大作中提到】

: 刚刚打完T-mobile 的电话，花了一个半小时。
: 今年八月二十六日买的$100 gold member reward, 应该是有效期一年。
: 可是前两天一直接到短信说要refill,否则11/24/10 expire.
: 马上打了电话，解释了一个小时，说是adjust了。今天却不能用了。
: 又打了一个半小时的电话，接电话的人就坚持说必须要有100美金在里边才行，我现在
: 只有$98，必须要refill 才行。我说我买的时候是$100,用掉了一些才变成$98.它只说
: 是policy,我怎么解释都没用。来回兜圈子。气得不行。就要放弃了。她还和manager讲
: 了，也不行（也不知道她怎么解释的--有些人没脑子，真不是我们能想象的）。后来还
: 是我和经理谈，一下就解释清了--但是让我等了很久。
: 如果各位不想练口语，不想生气的话，还是避免T-mobile吧。

x*a2010-11-26 08:11

7 楼

谢谢安慰!

【在 y*******w 的大作中提到】

: 你的情况比较奇怪，我的gold status好像一直没有什么问题。他家的售后服务是很差
: ，但是别家的都贵，这不没得选么。看开点，穷人么，受点气也是正常的。有钱人的话
: ，就不要用prepaid的了。
: 还有一个就是美国的最底层职工和中国日本欧洲是不同的。中日欧的最底层职工虽然可
: 能教育不怎样，但是一般人都比较聪明，也比较敬业，毕竟是和社会大众同文同种的。
: 但是美国不同，美国最底层职工一般是老墨，人笨就不说了，而且特别不爱学习，得过
: 且过的。所以你和那个小人物说半天不行，和manager只要一下子就可以了。美国的拉
: 美化，首先体现在人的拉美化。