Verizon老流氓后续# Living
H*7
1 楼
那天一黑哥们agent上门推销FIOS，因为有打折就顺了，签了合同，定好安装日期。后
来我上网去改安
装日期,结果系统竟然找不到这个order，跟客服联系了也找不到。我就打电话给agent
，丫于是又跑来
一堂，从头repeat一遍，再sign.因为Saturday 安装不available,所以先定了个周五，
说第二天
可以上网改到周六。我第二天又上网查，系统还是没有order,这回我打电话给agent，
丫也不回了。这
都几天了，都不理我，大家说我该怎么办，找谁投诉。有合同副本。
后续：
Dear 老胡：
Thank you for choosing Verizon. I have received your email dated
February 7, 2011 regarding your recent order for FiOS. I understand the
importance of managing your Verizon account. My name is xxx, and I
will be happy to assist you.
We apologize for the delay in our response and regret any inconvenience
to you.
I sincerely apologize for the difficulties you have experienced.
I have reviewed your account and there are not any orders for FiOS.
I will certainly forward your comments about Mr YYY to the appropriate
department.
I am sorry but we do not have a FiOS Internet plan available for $40.00
a month. The 15/5 plan is $54.99. This is currently the cheapest plan
we offer to customers without home phone service with us.
If you would like to proceed with your order for FiOS Internet for the
rate of $54.99, please reply back to this email.
I hope I have resolved your reason for contacting us. If you have
additional questions, or if we may be of assistance to you in the
future, please let us know. We look forward to serving you.
***This is FiOS. This is BIG. ***
Order FiOS TV today and experience the eye-popping color, vivid sound,
and amazingly-sharp pictures that our state-of-the-art 100% fiber-optic
network provides.
Learn more at:
http://www22.verizon.com/Residential/FiOSTV/usingFiOS/usingFiOS
Thank you for using Verizon. We appreciate your business.
Sincerely,
xxx
Verizon eCenter
Original Message Excluded:
来我上网去改安
装日期,结果系统竟然找不到这个order，跟客服联系了也找不到。我就打电话给agent
，丫于是又跑来
一堂，从头repeat一遍，再sign.因为Saturday 安装不available,所以先定了个周五，
说第二天
可以上网改到周六。我第二天又上网查，系统还是没有order,这回我打电话给agent，
丫也不回了。这
都几天了，都不理我，大家说我该怎么办，找谁投诉。有合同副本。
后续：
Dear 老胡：
Thank you for choosing Verizon. I have received your email dated
February 7, 2011 regarding your recent order for FiOS. I understand the
importance of managing your Verizon account. My name is xxx, and I
will be happy to assist you.
We apologize for the delay in our response and regret any inconvenience
to you.
I sincerely apologize for the difficulties you have experienced.
I have reviewed your account and there are not any orders for FiOS.
I will certainly forward your comments about Mr YYY to the appropriate
department.
I am sorry but we do not have a FiOS Internet plan available for $40.00
a month. The 15/5 plan is $54.99. This is currently the cheapest plan
we offer to customers without home phone service with us.
If you would like to proceed with your order for FiOS Internet for the
rate of $54.99, please reply back to this email.
I hope I have resolved your reason for contacting us. If you have
additional questions, or if we may be of assistance to you in the
future, please let us know. We look forward to serving you.
***This is FiOS. This is BIG. ***
Order FiOS TV today and experience the eye-popping color, vivid sound,
and amazingly-sharp pictures that our state-of-the-art 100% fiber-optic
network provides.
Learn more at:
http://www22.verizon.com/Residential/FiOSTV/usingFiOS/usingFiOS
Thank you for using Verizon. We appreciate your business.
Sincerely,
xxx
Verizon eCenter
Original Message Excluded:
