【 以下文字转载自 PennySaver 讨论区 】 发信人: renebowsusu (baaadger), 信区: PennySaver 标 题: Complaint about Target Store Southwest Austin (转载) 发信站: BBS 未名空间站 (Mon Feb 8 21:27:15 2016, 美东) 发信人: renebowsusu (baaadger), 信区: Texas 标 题: Complaint about Target Store Southwest Austin 关键字: target complaint 发信站: BBS 未名空间站 (Mon Feb 8 21:11:39 2016, 美东) This is my first complaint ever on bbs. I had always been a loyal customer of Target Store until today! This was what had happened to me. Target store address: 5300 S MoPac Expy, Austin, TX Right after Christmas, I bought an expensive Christmas tree from this store (7.5 ft. Pre-Lit Philips Balsam Fir Artificial Christmas Tree- Illuminate Technology- Multi-Color Lights; original price $514). I bought it at half price with Target red card and gift card. After I got home, I found some small items missing. I went back to the store and they issued me a 10% discount in Target gift card. In about FIVE WEEKS, the lights stopped changing colors! So I took my tree in the original package with Target's name on it back to the store. They told me they could NOT issue me a refund since I did not have the receipt. I was blamed for not keeping the receipt . I felt strange since they should be able to locate the transaction based on the information that I gave them. I gave them the Target Red Card but they could NOT locate the information. They denied me the refund. Instead they gave me a $10 gift card. The next morning, I called Target.com customer service and told them about my store experiences. I was given a ref # for my case and was asked to go back to the store and have the store people call customer service. I was assured that they could do something about it. So I went back to the store and had the store people call the customer service. To my greatest anger, Target customer service decided to side with the store people. I felt humiliated and harassed! Why did Target customer service asked me to go back to the store and assure me that they could do something about it. I am a computer engineer. I know that all the transactions should be kept as a record. I am surprised that this target store couldn't find my transaction information in this day and age with all the advanced computer technologies. I am sure they would have a way to find the transaction if they wanted to. But apparently they didn't! I am very disappointed at their IT or customer service! Target product qualities have become major issue. Last year, the furnitures I bought there had scratches! A bar stool was not able to have its height adjusted! I have been gradually more and more disappointed at Target unitl this one that became the last straw on Camal's back. I will boycott Target from now on. This store is no longer what it used to be!!!