Just did an online chat to close my two accounts. And also get the $15 fee
refunded. See the chat scripts below.
You are now chatting with 'Joe' from Citibank, N.A.
Joe: Welcome to Citibank! My name is Joe. How may I assist you?
HAO: Hi, Joe, how are you?
Joe: Doing great! Thanks!
HAO: I currently have a Citi checking and saving account. But since I don't use them very often and to avoid monthly service charge. I just want to close them all.
Joe: I'm sorry to hear that. Have you considered our Basic account package?
HAO: what is that?
Joe: Our Basic Banking package has a fee of $10 per month. But, you can waive this fee one of two ways...
Joe: ...either keep a combined average balance of $1500 per month, OR...
Joe: ...complete one direct deposit AND one bill payment per month (there is no fee for either of these services).
Joe: Converting your account to the Basic Banking package will not change your account number or your card number.
HAO: But it still has conditions to keep the account free. So I would not keep or convert. Thanks for the info anyways.
Joe: Understood. Would you like me to close these accounts for you?
HAO: Yes, of course. thanks.
Joe: Ok, you have a balance. Is it ok if we mail a check to you? You would receive it by 01/26/12.
HAO: BTW, is the fee of $15 already been posted able to be waived? Because I never received any notice of your policy change.
HAO: It's ok to mail the check to me. Is it gonna be two separate checks since I have two accounts?
Joe: No, this fee has not been posted this month.
Joe: No, we will send this all in one check.
HAO: Can you confirm my mailing address?
HAO: I do see I've been charged for Dec, 2011. Is it refundable?
Joe: I have your address as follows...
Joe: ***************
Joe: Let me see if we can refund the December fee.
HAO: Thank you, Joe.
HAO: My complete address is
HAO: ***************
HAO: Are you missing "SW"?
Joe: Understood, I'll make the correction.
Joe: And, I will also reverse the $15 fee.
HAO: Great, thanks, Joe. Will the refund be included in my check?
Joe: Yes, it will.
HAO: Can you confirm my address and total check amount with me? Just in case thank you.
Joe: The address is...
Joe: ***************
Joe: The total check amount will be...
Joe: ***************
HAO: Awesome. Thank you so much, Joe.