Touch ID is another Siri? Complaints from Apple users# PDA - 掌中宝
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http://www.nasdaq.com/article/apple-inc-botched-a-major-iphone-
Consumers and analysts had a feeling of déjà vu when
Apple ( AAPL ) unveiled the latest model in its iPhone line back in
September. Largely unchanged from its previous version, the iPhone 5S did
gain one noticeable change to its hardware in its half-measure "S" upgrade:
a fingerprint scanner in the home button. Dubbed Touch ID, the scanner and
software would unlock the phone at the press of a user's finger rather than
requiring a four-digit passcode. The system gained mild acclaim for acting
as a security incentive for users who found it too slow or cumbersome to
implement a passcode to unlock their phones.
Unfortunately, many are finding that Touch ID is too fickle to be effective,
signaling Apple may have rushed the feature to production before it was
perfected.
A thread entitled "Touch ID being Erratic" is bursting at the seams with
responses on Apple's support forums. At the time of this writing, it's
currently at 30 pages with over 27,000 views.
Users are chiming in on social media and elsewhere to report that Touch ID
has failed them -- some get a success rate of 90%, others find the system
consistently fails to recognize their prints. A number of workarounds have
been suggested in the thread -- re-registering your prints, washing your
hands, wiping the phone (virtually), wiping the phone (literally), etc. --
but few are reporting a permanent fix. Many have taken their iPhones to the
Apple Genius Bar for replacements, but unfortunately, those are plagued with
the same problems.
"I have the same issue and Apple has already replaced the phone once,"
commenter Bob Giammarco writes. "The new phone does the same thing."
He adds, "I'm just about ready to return the 5S."
Another user has a pretty cynical view of the whole Touch ID system. "
Frankly, I consider Apple's use of Touch ID in the 5S as being one step
above a marketing gimmick," MisterMojo writes. "I'm amazed that it works as
well as it does."
But it's not just Apple forums where iPhone 5S owners are expressing their
frustrations. Wall Street Journal editor Dennis K. Berman took to Twitter to
unfavorably compare Touch ID to another one of Apple's missteps.
"After a month with iPhone 5S, I can report the fingerprint sensor is just
like Siri -- it works a very frustrating 70% of the time."
A poll on the Apple news site TUAW corroborated those results with nearly
one-fifth of users reporting a success rate below 75%. One comment reads, "
Mine works less than 5% of the time. Extremely disappointed. I tried adding
more prints and everything. Still disappoints. I am hoping they get it 100%
right next time."
As for now, sadly, there is no perfect remedy for the situation. So for all
the happy iPhone 5S users who were blessed with working Touch ID systems,
godspeed. But for the many unlucky owners who can't get their device to
recognize their fingerprints, better get used to entering in your passcodes
like you always have.
Consumers and analysts had a feeling of déjà vu when
Apple ( AAPL ) unveiled the latest model in its iPhone line back in
September. Largely unchanged from its previous version, the iPhone 5S did
gain one noticeable change to its hardware in its half-measure "S" upgrade:
a fingerprint scanner in the home button. Dubbed Touch ID, the scanner and
software would unlock the phone at the press of a user's finger rather than
requiring a four-digit passcode. The system gained mild acclaim for acting
as a security incentive for users who found it too slow or cumbersome to
implement a passcode to unlock their phones.
Unfortunately, many are finding that Touch ID is too fickle to be effective,
signaling Apple may have rushed the feature to production before it was
perfected.
A thread entitled "Touch ID being Erratic" is bursting at the seams with
responses on Apple's support forums. At the time of this writing, it's
currently at 30 pages with over 27,000 views.
Users are chiming in on social media and elsewhere to report that Touch ID
has failed them -- some get a success rate of 90%, others find the system
consistently fails to recognize their prints. A number of workarounds have
been suggested in the thread -- re-registering your prints, washing your
hands, wiping the phone (virtually), wiping the phone (literally), etc. --
but few are reporting a permanent fix. Many have taken their iPhones to the
Apple Genius Bar for replacements, but unfortunately, those are plagued with
the same problems.
"I have the same issue and Apple has already replaced the phone once,"
commenter Bob Giammarco writes. "The new phone does the same thing."
He adds, "I'm just about ready to return the 5S."
Another user has a pretty cynical view of the whole Touch ID system. "
Frankly, I consider Apple's use of Touch ID in the 5S as being one step
above a marketing gimmick," MisterMojo writes. "I'm amazed that it works as
well as it does."
But it's not just Apple forums where iPhone 5S owners are expressing their
frustrations. Wall Street Journal editor Dennis K. Berman took to Twitter to
unfavorably compare Touch ID to another one of Apple's missteps.
"After a month with iPhone 5S, I can report the fingerprint sensor is just
like Siri -- it works a very frustrating 70% of the time."
A poll on the Apple news site TUAW corroborated those results with nearly
one-fifth of users reporting a success rate below 75%. One comment reads, "
Mine works less than 5% of the time. Extremely disappointed. I tried adding
more prints and everything. Still disappoints. I am hoping they get it 100%
right next time."
As for now, sadly, there is no perfect remedy for the situation. So for all
the happy iPhone 5S users who were blessed with working Touch ID systems,
godspeed. But for the many unlucky owners who can't get their device to
recognize their fingerprints, better get used to entering in your passcodes
like you always have.