Dear: Thank you for writing to us. We value you as a Canon customer and appreciate the opportunity to assist you. I'm sorry to hear that your EF 85mm F/1.2L II USM lens has accumulated dust. Here's how to send your lens in for service: Regrettably, we cannot provide estimates via e-mail. The lens will need to be examined by a technician at a service center before an estimate can be provided. The Estimate however, is free. Please ship your lens to closest of the Factory Service Centers shown below. When shipping your Canon lens, please be sure to remove any accessories. You are not required to send any accessories or manuals when shipping the lens. Please be sure to include your name, street address (no P.O. boxes, please), telephone number, a letter describing the issue with the lens, and your email address. If your lens is less than one year old, then please attach a copy of your receipt to the letter. As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, Federal Express, Priority Mail) to ship your lens. Please package the lens very securely in a sturdy shipping box to prevent damage during shipment. Please send your lens to the closest of the following addresses: Canon Factory Service 100 Ridge Rd Jamesburg, NJ 08831 Canon Factory Service 15955 Alton Parkway Irvine, Ca 92618 Canon Factory Service Center 12000 Canon Blvd Newport News, VA 23606 Upon arrival at the Factory Service Center, your Canon lens will be logged in to our repair database and assigned a repair number. This typically takes between 3 and 5 business days. You will be advised of the findings via email. If the required repairs are covered by the warranty, the repairs will begin immediately, and you will not be contacted. When the repairs are complete, the lens will be shipped back to you via Federal Express. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, warranted repairs are completed within approximately ten to fourteen business days of the lens's arrival at the Factory Service Center. All decisions regarding warranty coverage are made by the Factory Service Center at the time of repair. If the repair entails something that is not covered in warranty, a written estimate will be sent to you at the address that you have provided. The repairs to your lens will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the lens repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the lens will be shipped back to you unrepaired. Once you have confirmed with your shipper that the lens has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial number of the lens, in all repair status inquiries. If you prefer to check the repair status by phone, please call the Canon Customer Care Center at 1-800-OK-CANON (652-2666). Agents are available Monday through Friday, from 8 AM to Midnight ET, and on Saturdays from 10 AM to 8 PM ET. Again, please have the serial number of the lens available when you call. Our U.S. Factory Service Centers are unable to accept packages from or return equipment to addresses outside the United States. Please let us know if we can be of any further assistance with your EF 85mm F/1.2L II USM lens. Thank you for choosing Canon. Sincerely, Richard Technical Support Representative Special Note: Certain issues are very difficult to resolve via email. If your question remains unanswered after you have received this email, you may call our special toll-free number for email customers with unresolved issues and speak to a technician by dialing 1-866-261-9362, Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET (excluding holidays). If you prefer to continue to communicate via email, reply to this message and we will respond as quickly as possible.
我用的是VA的那个,你最好是先打个电话咨询一下。 Dear Valued Canon Customer, We apologize for any inconvenience caused by the recent malfunction of your Canon product. The Authorized Service Facilities listed below have been specially trained to provide quality repair service for your product. If your product is not eligible for warranty repair, a repair estimate will be provided to you once the product has been received and evaluated. CANON FACTORY SERVICE CENTER 12022 CANON BOULEVARD Newport News, VA 23606 (866) 510-1335 If you would like to set up your repair online, and track the progress of the repair, please use this link: http://usa.canon.com/cusa/online_repair_tracking/consumer/ * Print the submission form (found at the link below) and fill it out completely. * You will need to provide a return shipping address on the submission letter where an adult will be available to receive the package. * Find a nondescript box or wrap the original box in nondescript paper. Canon does not recommend using the original box alone, as it can bring attention to the contents. * It is not necessary to include any accessories unless you have been directed to do so by our Technicians, or you believe the accessory is needed to properly test your product. * Place this form and any sample photos or print outs from your product into the box (if the issue is related to image quality) * For warranty repair, include the original dated proof-of-purchase ( photocopies are accepted for mail-in repairs). * Using suitable packaging material (bubble wrap, foam peanuts, newspaper) wrap and secure your product carefully in your box to avoid damage. * Select a Shipping Carrier who provides tracking information for packages. * Insure your package for the value of the product. * Ship your package to the Authorized Service Facility. http://consumer.usa.canon.com/app/pdf/dealer/FSC.pdf When your equipment is to be returned, you will need to provide a shipping address where an adult will be available to receive your package. Should you require additional assistance, please respond to this message. A support representative will contact you via email. We appreciate the opportunity to assist you. Thank you for choosing to use Canon products.