最可恶的是CEO还出来spin...
"Dear Team,Like you, I was upset to see and hear about what happened last
night aboard United Express Flight 3411 headed from Chicago to Louisville.
While the facts and circumstances are still evolving, especially with
respect to why this customer defied Chicago Aviation Security Officers the
way he did, to give you a clearer picture of what transpired, I've included
below a recap from the preliminary reports filed by our employees. As you
will read, this situation was unfortunately compounded when one of the
passengers we politely asked to deplane refused and it became necessary to
contact Chicago Aviation Security Officers to help. Our employees followed
established procedures for dealing with situations like this. While I deeply
regret this situation arose, I also emphatically stand behind all of you,
and I want to commend you for continuing to go above and beyond to ensure we
fly right.I do, however, believe there are lessons we can learn from this
experience, and we are taking a close look at the circumstances surrounding
this incident. Treating our customers and each other with respect and
dignity is at the core of who we are, and we must always remember this no
matter how challenging the situation.Oscar"
