WHAT DID YOU BUY??
Office supplies: No matter when you made your purchase, you can return
office supplies to us for a full refund, including Staples® brand
office products.
Software: Unopened software, including all Staples® brand software,
that we currently sell may be returned for a full refund at any time.
Opened
software can only be exchanged for the same title version. Downloadable
Software is not returnable.
Technology and Business Machines: Technology and business machines may
only
be returned within 14 days of the date of receipt, including Staples®
brand technology and business machine products. For items that are past
their eligible return date, consider trading them in for Staples eGift
cards
at www.staples.gazelle.com. Over 20 product categories are accepted,
including laptops, tablets, GPS, digital cameras, projectors, mobile
phones,
and more. Mobile phones can be returned within 30 days of the sale date
on
the receipt. Customers are subject to the carriers early termination fee
if
they cancel their account after the buyer's remorse period, 14/30 days
depending on the carrier.
Furniture: Furniture, including Staples® brand furniture, may only be
returned within 14 days of the date of receipt. Custom-ordered, custom-
assembled, and select HON furniture products are only returnable if
defective when received.
Ink and Toner Cartridges: Unopened and unexpired ink or toner
cartridges,
currently carried in our U.S. Stores, may be returned at any time for a
full
refund.
Prepaid Cards: Gift Cards and phone cards are non-refundable and non-
returnable. They are valid only at the retailer/service provider listed
on
the card. Prepaid cards cannot be redeemed for cash. Specific terms and
conditions are included with each card.
Refund Policy: Your purchase must be returned in saleable condition with
the
original packaging, including Universal Product Code (UPC), manuals,
parts,
and your receipt or packing slip.
