FBA条款中关于退货的TERMS
Providing Flexibility for Customers
When processing customer returns for units fulfilled through FBA, we apply
Amazon.com's General Returns Policy to determine whether a unit is eligible
to be returned. The majority of the units returned to Amazon are received in
sellable condition within 30 days of the original purchase in accordance
with Amazon.com's General Returns Policy.
However to ensure a great customer experience, which ultimately drives
customer satisfaction and loyalty and makes FBA offers more attractive, we
reserve the right to make case-by-case exceptions and accept returns for
units fulfilled through FBA that may be outside these guidelines. While we
extend this flexibility to customers, we routinely monitor for cases of
abuse and take appropriate actions. Please note that where we make an
exception to Amazon.coms General Returns Policy, you will still be required
to reimburse us for any refund, adjustment or replacement made to the
customer unless the reason for the return is one for which Amazon takes
responsibility. All orders on Amazon.com fulfilled through FBA are subject
to Amazon.com's General Returns Policy, the FBA Service Terms and FBA
Program Policies, and the terms of your Seller Agreement. Amazon's decision
to accept or decline a return and determination of the condition of the
returned unit is final
