U2711的显示器总是闪# PhotoGear - 摄影器材
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我是学生，本来从不卖东西。后来有次在国内的一个网站上写了一个Scooba的review，
这个买家就找到我说要买我的Scooba。原价500，我299卖给她了（印象中只用过四五次
，不超过十次吧）。
后来过了一个多月，她说东西她寄回国了，用国内的变电器充了发现不能充电，不出水
，而且东西破了，而且毛堵了管子。我跟她解释我寄出去的时候是好的，她一直跟我说
东西这个问题那个问题，我只能把她在国内网站上拉黑了。然后她就在各种社交网站上
骚扰我和我家人，骂人，威胁，等等，一共几十条。我是比较怂的那种女生，只能一一
拉黑删评论。
今天收到paypal的claim，一看我的账户居然是负值，原来paypal自动把钱hold了。我
挺紧张的，因为以前从没卖过东西，第一次就遇到这种事，觉得很气愤，也有点慌。
她的statement居然是中文的 T-T。原文如下：
“can i use chinese?卖家在网上说只用过几次,结果我买到后发现电池不能用,机器后
面的一个管子是破的。卖家的不但不说解决问题,还把我拉入黑名单。我和卖家在一个
网站上沟通记录节选:我 :姐姐,我今天回国到家,我妈他们一直没有开快递盒子,今天我
打开了,发现了几个问题:1、您是不是养有宠物?出入水管里面堵了宠物的毛。2、出水
管最外面的出口处破损了,明显这是之前碰掉的。 姐姐这个可不是您说的九成新啊 #我
的回复#:你充电器有问题吧。我以前在国内买过变电器,变压效果不是很好,忽高忽低的
,很伤电池的。scooba的电池质量是出名的差,会不会是你的变电器把它冲坏了。另外我
要说一句,我不是厂家,不提供技术支持,东西出手的时候是好的,我不可能还给你保修三
年。我出于客气,一直尽量给你提供意见,但我不是技术人员,能力有限,请不要骚扰我了
。12月5日 10:50”
她摘抄的是我的最后一段回复，语气不是很好，之前有四五十条通信，我都比较耐心地
试图跟她说，可是实在被她缠得没办法才叫她别骚扰的。
我写了半天的response，最郁闷的是写完以后点“next”，发现因为写的时间太长，
paypal自动登出了 ：（
最后的statement是这样写的：
“I refuse to accept returns or refund due to the following reasons:
1. Item was sold in working condition. I have pictures and videos to prove
it was in good condition when I mailed it to the buyer.
2. Buyer was aware that the item is used and sold as is. I did not promise
any warranty or return/refund options to the buyer.
3. Item was purchased on 10/27. Buyer did not file claim until 12/5, that's
40 days after the purchase. Most online sellers do not provide return or
refund service beyond 30 days.
4. According to the buyer, he mailed the item to China after purchase. I'm
not involved with the shipment to China at all, and can not be responsible
for any possible damages during the oversea shipment.
5. Due to the voltage difference (220 V in China), buyer used a non-
authentic charger he purchased in China. Using an unauthorized charger/
accessories should automatically void any warranty/return, as it can
permanently damage the machine.
6. I'm not a professional seller-I'm a student and did not list the item on
ebay. Buyer approached me on social network website after I wrote a review
on the item, asking if I can sell it to him. In the past week he spammed
comments on multiple social network websites, harassing and threatening me
and my family members.
To sum it all, I did not provide any return/refund/warranty options for the
item; the buyer did not report problems until after 40 days; buyer mailed it
overseas after purchase, and used an un-authorized charger in China before
he reported any problems. I sold the item in working function--can be
supported by pictures and videos.
Due to the above reasons, I find it unfair and emotionally unacceptable to
provide any compensation to the buyer, especially after his repeated verbal
abuse and harassment to me and my family. I refuse to provide any return or
refund options in regard to this case.
Please contact me if you have any questions.”
因为是第一次卖东西，当然也是第一次处理claim，请各位大神帮忙看一下这样写可以
吗？还有什么要注意的？
还有我发出了以后在resolution center 看不见我写的这段东西，只看见她的
statement，是正常的吗？
附上东西的照片。发出前我清理得干干净净的，连附送的清洁剂都没用，一起送给她了
。自己还有点小得意，觉得像新的一样。真没想到会发生这种事。
这个买家就找到我说要买我的Scooba。原价500，我299卖给她了（印象中只用过四五次
，不超过十次吧）。
后来过了一个多月，她说东西她寄回国了，用国内的变电器充了发现不能充电，不出水
，而且东西破了，而且毛堵了管子。我跟她解释我寄出去的时候是好的，她一直跟我说
东西这个问题那个问题，我只能把她在国内网站上拉黑了。然后她就在各种社交网站上
骚扰我和我家人，骂人，威胁，等等，一共几十条。我是比较怂的那种女生，只能一一
拉黑删评论。
今天收到paypal的claim，一看我的账户居然是负值，原来paypal自动把钱hold了。我
挺紧张的，因为以前从没卖过东西，第一次就遇到这种事，觉得很气愤，也有点慌。
她的statement居然是中文的 T-T。原文如下：
“can i use chinese?卖家在网上说只用过几次,结果我买到后发现电池不能用,机器后
面的一个管子是破的。卖家的不但不说解决问题,还把我拉入黑名单。我和卖家在一个
网站上沟通记录节选:我 :姐姐,我今天回国到家,我妈他们一直没有开快递盒子,今天我
打开了,发现了几个问题:1、您是不是养有宠物?出入水管里面堵了宠物的毛。2、出水
管最外面的出口处破损了,明显这是之前碰掉的。 姐姐这个可不是您说的九成新啊 #我
的回复#:你充电器有问题吧。我以前在国内买过变电器,变压效果不是很好,忽高忽低的
,很伤电池的。scooba的电池质量是出名的差,会不会是你的变电器把它冲坏了。另外我
要说一句,我不是厂家,不提供技术支持,东西出手的时候是好的,我不可能还给你保修三
年。我出于客气,一直尽量给你提供意见,但我不是技术人员,能力有限,请不要骚扰我了
。12月5日 10:50”
她摘抄的是我的最后一段回复，语气不是很好，之前有四五十条通信，我都比较耐心地
试图跟她说，可是实在被她缠得没办法才叫她别骚扰的。
我写了半天的response，最郁闷的是写完以后点“next”，发现因为写的时间太长，
paypal自动登出了 ：（
最后的statement是这样写的：
“I refuse to accept returns or refund due to the following reasons:
1. Item was sold in working condition. I have pictures and videos to prove
it was in good condition when I mailed it to the buyer.
2. Buyer was aware that the item is used and sold as is. I did not promise
any warranty or return/refund options to the buyer.
3. Item was purchased on 10/27. Buyer did not file claim until 12/5, that's
40 days after the purchase. Most online sellers do not provide return or
refund service beyond 30 days.
4. According to the buyer, he mailed the item to China after purchase. I'm
not involved with the shipment to China at all, and can not be responsible
for any possible damages during the oversea shipment.
5. Due to the voltage difference (220 V in China), buyer used a non-
authentic charger he purchased in China. Using an unauthorized charger/
accessories should automatically void any warranty/return, as it can
permanently damage the machine.
6. I'm not a professional seller-I'm a student and did not list the item on
ebay. Buyer approached me on social network website after I wrote a review
on the item, asking if I can sell it to him. In the past week he spammed
comments on multiple social network websites, harassing and threatening me
and my family members.
To sum it all, I did not provide any return/refund/warranty options for the
item; the buyer did not report problems until after 40 days; buyer mailed it
overseas after purchase, and used an un-authorized charger in China before
he reported any problems. I sold the item in working function--can be
supported by pictures and videos.
Due to the above reasons, I find it unfair and emotionally unacceptable to
provide any compensation to the buyer, especially after his repeated verbal
abuse and harassment to me and my family. I refuse to provide any return or
refund options in regard to this case.
Please contact me if you have any questions.”
因为是第一次卖东西，当然也是第一次处理claim，请各位大神帮忙看一下这样写可以
吗？还有什么要注意的？
还有我发出了以后在resolution center 看不见我写的这段东西，只看见她的
statement，是正常的吗？
附上东西的照片。发出前我清理得干干净净的，连附送的清洁剂都没用，一起送给她了
。自己还有点小得意，觉得像新的一样。真没想到会发生这种事。
