PDATE:
Please see the changes to the “Identification Procedure” section below
regarding criteria for affected serial numbers. The identification method
has been enhanced to include the first digit in the identification procedure
in order to more precisely identify affected products.
Thank you for using Canon products.
Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel
illuminates in extremely dark environments, the displayed exposure value may
change. Canon has concluded the investigation of this phenomenon, and this
announcement informs you of our findings as described below.
Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed
exposure value may change. However, based on the results of extensive
testing this change in exposure value will not noticeably affect the
captured image.
Affected Product
The phenomenon described above may occur in Canon EOS 5D Mark III Digital
SLR Cameras whose first and sixth digits of the serial number are as set
forth below.
Identification Procedure:
Serial Number: [XnnnnNnnnnnn]
“X”=”0″ and “N”=”1″ or “2″
“n” represents any digit.
Examples of affected serial numbers are: “0nnnn1nnnnnn” or”0nnnn2nnnnnn”
Support
Under almost all shooting conditions (including dark environments) this
phenomenon will not affect your captured images. However, if you would like
Canon to inspect your camera, we will provide this service free of charge
upon request beginning in mid-May. Please contact Canon using the
information below to request service.
This information is for residents of the United States and Puerto Rico only.
If you do not reside in the USA or Puerto Rico, please contact the Canon
Customer Support Center in your region.
Please register the EOS 5D Mark III. By registering, we will be able to
notify you via email when service updates are available. If you already
registered, please ensure you are opted-in to receive the notification.
