看到这样的一个帖子:
I spoke to one of agent through website 1-800-375-5283
She said some can be tracked, some can't since website is not updated.
But, i recommend anyone who can't track through website, to call this number
. She can tell you the status by phone.
另外一个:
Here's something about my case.
I just called the standard customer service #. 1-800-375-5283. After listening to standard automated message I selected the option to talk to a customer service rep. She was very polite but didn't add any new information about my case. When i told her I wanted to find out whether my background check is complete and I'm preadjudicated she transferred me to another officer. The officer verified all the info and told me that my background check is cleared and my case is preadjudicated. The case is with an officer since yesterday and I should hear some communication from the officer soon.
Hope I get some good news in next couple of weeks.