托运行李损坏，怎么办？ - 未名空间MITBBS历史存档

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托运行李损坏，怎么办？

托运行李损坏，怎么办？# BackHome - 回国

t*y2010-01-13 08:01

1 楼

前天从美国坐美联回国，当时没能及时拿到一个行李，被告知出了点问题，让留下信息
会快递回行李。今天刚拿到行李，但箱包已严重损坏，轮子不见了，还出现了两个大洞
，幸亏内衬没破，里面的东东没有丢失。
打电话给美联航空，接线员态度狂差，说只给等额美联的抵价券，没有其他的赔偿方式
。这对于我而言就是废纸一张，我不可能在近期再出国。我抱着解决问题的态度打这个
电话，居然被搞得很被动。
难道没有可以更合理的方式让旅客满意吗？太郁闷了！
不知道有没有投诉之类的途径呢？

s*x2010-01-13 08:01

2 楼

j*g2010-01-13 08:01

3 楼

航空公司利润很薄，你也榨不出什么油水来，给点voucher算不错了。

s*x2010-01-13 08:01

4 楼

一般行李破损都不赔的。肯给VOUCHER已经很不错了，你自己不用可以去卖给别人。
别得寸进尺了。
轮子摔掉是很正常的。估计是因为破两个洞才给你voucher的。
自己看一下你的权利吧：
http://www.united.com/page/article/0,6867,1037,00.html
Damage claim
Baggage is designed to protect the contents. Scratches, nicks or dirt may
appear despite care in handling.United does not assume liability for normal
wear and tear to baggage, which includes: damage to or loss of protruding
baggage parts such as straps, pockets, pull handles, hanger hooks, wheels
and feet or other items attached to the baggage as well as damage to over
sized/over packed bags.
Damages should be reported to and resolved by the individual United Baggage
Services Office at the airport location where the damage was discovered. If
this is not possible, please direct your report and claim to our airport
staff at the location nearest you within 24 hours. We will need a copy of
your ticket and claim check and will make a visual inspection of the damage.

j*g2010-01-13 08:01

5 楼

航空公司利润很薄，你也榨不出什么油水来，给点voucher算不错了。

t*y2010-01-13 08:01

6 楼

09年回国的时候也碰到楼主一样的事情，当时还找了航空公司、机场等各方面的人理论
，但无果，最后也是$300的voucher了事，遗憾的是voucher浪费了！

b*e2010-01-13 08:01

7 楼

their workers in china are terrible. once i missed my connecting flight at
beijing airport due to their mistake, they even did not give me any voucher.
however, my luggage was damaged once in us. i went to their airport office
and showed them the damaged bag. they gave me a better bag to replace it,
and it is brand new. i saw lots of bags on the shelves in the back of the
office. i picked the one i liked. they just gave it to me without any issues
.