The local office is always like this. Many years ago I had problem with F-1 visa and went to see an immigration officer. The officer looked at my documents and said that I had all the correct documents. He then said, someone has made a mistake and he didn't know what mistake and he cannot do anything about it. I asked him if he could give me something in writing that I have come to see him and that's his recommendation. He said he cannot do that. He told me, at this level of immigration office, he cannot do anything, he repeated several times: "not at this level, no".