求救: 在Amazon被buyer file A-Z claim, Help needed - 未名空间MITBBS历史存档

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求救: 在Amazon被buyer file A-Z claim, Help needed

求救: 在Amazon被buyer file A-Z claim, Help needed# ebiz - 电子商务

n*n2010-11-08 08:11

1 楼

8/9/2010在Amazon卖掉一个Canon EF 28-135mm镜头
8/27/2010她leave a positive feedback说
“Item came very fast, and is perfect!”
前几天却联系我说那个镜头自从买来试了两次照片都模糊
还附了张照片我看了感觉貌似是对焦不准
我就建议她试试take off UV filter之类
今天突然她file a A-Z claim.
我写的return policy是14天以内,早已经超过了
我是应该投降"issue full refund"还是"represent yourself"?
有多少胜算呢？请有类似经验的神医支个招,万分感激!

a*t2010-11-08 08:11

2 楼

represent yourself
no 胜算

【在 n*********n 的大作中提到】

: 8/9/2010在Amazon卖掉一个Canon EF 28-135mm镜头
: 8/27/2010她leave a positive feedback说
: “Item came very fast, and is perfect!”
: 前几天却联系我说那个镜头自从买来试了两次照片都模糊
: 还附了张照片我看了感觉貌似是对焦不准
: 我就建议她试试take off UV filter之类
: 今天突然她file a A-Z claim.
: 我写的return policy是14天以内,早已经超过了
: 我是应该投降"issue full refund"还是"represent yourself"?
: 有多少胜算呢？请有类似经验的神医支个招,万分感激!

d*r2010-11-08 08:11

3 楼

before he file a-z, you should surrender
after he file a-z, you should fight
let him return and pay shipping plus you charge 15% restocking fee
since he already left positive fb, so no worry about getting negative FB
you will win if he insist the quality is bad.

【在 n*********n 的大作中提到】

ee2010-11-08 08:11

4 楼

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
How come?

【在 d*********r 的大作中提到】

: before he file a-z, you should surrender
: after he file a-z, you should fight
: let him return and pay shipping plus you charge 15% restocking fee
: since he already left positive fb, so no worry about getting negative FB
: you will win if he insist the quality is bad.

d*r2010-11-08 08:11

5 楼

disatisfaction does not count
let him pay for shipping and restocking fee (if found non-defective) will
usually stop it from returning

【在 ee 的大作中提到】

:
: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
: How come?

n*n2010-11-08 08:11

6 楼

一些信息:
Claim Type: Item was not as described
Subreason: Item condition/details not as described
Buyer Comments:
Item not working as a customer expectations,customer contacted to seller but
seller didnt reply.hence file the A-to-z claim for this problem.

ee2010-11-08 08:11

7 楼

You can win A-Z even if buyer says it's bad quality?

will

【在 d*********r 的大作中提到】

: disatisfaction does not count
: let him pay for shipping and restocking fee (if found non-defective) will
: usually stop it from returning

d*r2010-11-08 08:11

8 楼

two options:
1. ask him to withdraw claim, then you full refund/return etc.
2. if he no reply, represent case, insist you sold new in box, product is
product, cannot expect 200$ lens behave like 1000$ lens. you shipped new in
package, as described. give return instruction, let him mail it back to you
and you are responsible for determine if it is "defective". if non-defective
, only because he is not satisfied, 15% restocking.
you have better chance then him.

but

【在 n*********n 的大作中提到】

: 一些信息:
: Claim Type: Item was not as described
: Subreason: Item condition/details not as described
: Buyer Comments:
: Item not working as a customer expectations,customer contacted to seller but
: seller didnt reply.hence file the A-to-z claim for this problem.

n*n2010-11-08 08:11

9 楼

谢谢你的建议,
这个镜头卖的时候标的是used. 我之前用的都没有问题
但是他/她发我的照片确实有点模糊, 我怀疑他自己摔过或怎么样的...
因为时隔三个月才联系我实在可疑
我该怎么办？ Thanks a ton.

is
in
you
defective

【在 d*********r 的大作中提到】

: two options:
: 1. ask him to withdraw claim, then you full refund/return etc.
: 2. if he no reply, represent case, insist you sold new in box, product is
: product, cannot expect 200$ lens behave like 1000$ lens. you shipped new in
: package, as described. give return instruction, let him mail it back to you
: and you are responsible for determine if it is "defective". if non-defective
: , only because he is not satisfied, 15% restocking.
: you have better chance then him.
:
: but

L*n2010-11-08 08:11

10 楼

干嘛不早说隔了三个月，那你肯定赢了

d*f2010-11-08 08:11

11 楼

操，3个月，让他xxsl

【在 n*********n 的大作中提到】

: 谢谢你的建议,
: 这个镜头卖的时候标的是used. 我之前用的都没有问题
: 但是他/她发我的照片确实有点模糊, 我怀疑他自己摔过或怎么样的...
: 因为时隔三个月才联系我实在可疑
: 我该怎么办？ Thanks a ton.
:
: is
: in
: you
: defective

d*r2010-11-08 08:11

12 楼

list evil's id and address here so we can void the evil

n*n2010-11-08 08:11

13 楼

Buyers on Amazon does not have an ID like eBay ID.
Sorry, I cannot disclose the customer's name here.
Update: I just represent my case today,
Waiting for amazon's decision.

【在 d*****r 的大作中提到】

: list evil's id and address here so we can void the evil

n*n2010-11-08 08:11

14 楼

After I represent my case, I never hear from amazon again.
Nor can I see the claim in my amazon seller account.
Anyone know what usually happens after
the case is represented?
Thanks.

c*l2010-11-08 08:11

15 楼

just waiting, amazon is forwarding your words to the buyer，and wait for the
buyer to response.

【在 n*********n 的大作中提到】

: After I represent my case, I never hear from amazon again.
: Nor can I see the claim in my amazon seller account.
: Anyone know what usually happens after
: the case is represented?
: Thanks.

n*n2010-11-08 08:11

16 楼

这样的明白了谢谢

the

【在 c*******l 的大作中提到】

: just waiting, amazon is forwarding your words to the buyer，and wait for the
: buyer to response.

n*n2010-11-08 08:11

17 楼

我赢了
Status: "We denied the buyer's claim".
感谢各位神医
我还不会发包子真是惭愧不已