这个A-to-Z怎么答复?# ebiz - 电子商务
b*n
1 楼
查了一下, 是11/17号买的个游戏, 今天来claim说 Materially Different, 要求
refund...怎样represent 给amazon呢?
Greetings from Amazon.com.
We have received a claim under the A-to-z Guarantee program for the order
102-5000507-53550001 because the details and/or condition of the item(s)
were not as described. The buyer's comments were "the item did not meet the
cust expectations. returned the item unopened. cust tried to contact the
seller but of no respond. ".
Please note that you have seven (7) days to respond to this e-mail. Failure
to respond with all requested information below may result in a debit to
your Amazon Payments account.
If you accept or want to defend this claim, the easiest and quickest way to
refund or represent yourself is to use A-Z-Guarantee on-line forms. By doing
so you will ensure faster resolution to the buyer and yourself. Do not
reply to this email if you use the on-line forms.
If a partial refund has been given we do require a response to the claim
notification explaining the reason a full refund was not provided, failure
to do so may result in a debit to your Amazon Payments account.
Here are instructions on how to issue a refund or to represent your case.
refund...怎样represent 给amazon呢?
Greetings from Amazon.com.
We have received a claim under the A-to-z Guarantee program for the order
102-5000507-53550001 because the details and/or condition of the item(s)
were not as described. The buyer's comments were "the item did not meet the
cust expectations. returned the item unopened. cust tried to contact the
seller but of no respond. ".
Please note that you have seven (7) days to respond to this e-mail. Failure
to respond with all requested information below may result in a debit to
your Amazon Payments account.
If you accept or want to defend this claim, the easiest and quickest way to
refund or represent yourself is to use A-Z-Guarantee on-line forms. By doing
so you will ensure faster resolution to the buyer and yourself. Do not
reply to this email if you use the on-line forms.
If a partial refund has been given we do require a response to the claim
notification explaining the reason a full refund was not provided, failure
to do so may result in a debit to your Amazon Payments account.
Here are instructions on how to issue a refund or to represent your case.
