昨天收到AMZON 的信：
The issuer of the credit card used for order xxxxxxxxx has informed us that
the charge for this order is in dispute. The customer claims that the
merchandise was returned via UPS under tracking number xxxxxxxxxxxx. UPS
shows that it was delivered in Philadelphia, PA on October 5, 2011 and
signed for by MIA. The reason given for the return is that the merchandise
was damaged.
Please issue a refund via the Amazon Payments system, or reply to this email
explaining why no credit is due. Your response should include your return
policy, the date and method of shipment, and delivery confirmation, if
available. Signed proof of delivery would be particularly helpful. Please
also include any other information that may be relevant to this dispute.
Your response is required within THREE business days. Failure to provide the
requested information within this timeframe may result in a debit to your
account.
Note: funds on your Amazon Payments account equal to the disputed amount may
be held on reserve pending resolution of this chargeback. You may be liable
for up to the full amount if the dispute is settled in the customer’s
favor. Please understand that the outcome is decided by the credit card
issuer, not by Amazon. Your liability will be reduced by any amount you
voluntarily refund, so there is no reason to withhold a deserved refund
until the chargeback is settled.
A-Z CLAIM 的时候答应如果是SHIPPING SERVICE 弄碎了玻璃，我退全款，但他等不及
就CHARGE BACK 了，而且我收到了打印机，买家没有装好箱子，玻璃碎片到处都是，而
且打印机有被玻璃刮伤了的痕迹。我就退了80%（不包括邮费），管它3721，等结果了
，哈哈。
