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2 楼
Hi,
Thanks for contacting Google Play regarding cancellation of your order. All
orders are processed directly after your purchase is complete. As a result,
this means that there is a very short window of time to cancel an order
prior to shipping.
Although we attempted to honor your request, we were unable to cancel your
order in this window. There are a couple of options now:
IF YOU ARE ABLE TO ACCESS THE SHIPPING ADDRESS-
If you (or a known acquaintance) are able to access the shipping address,
your package is scheduled to arrive there. If you no longer want the package
, you can refuse the unopened package from the shipper and Google will issue
you a refund. You can read the instructions for refusing delivery for your
location below.
In the U.S. and Canada:
If your device has not yet been delivered, it is en route, and you may be
able to REFUSE DELIVERY (see instructions below). If your device has been
delivered, you may still be able to refund delivery of unopened packages
within 5 days of delivery. To do so, contact our shipper directly to
schedule a pick up of your package. Make sure to let them know that the
pickup is specifically because you're refusing delivery. If your device was
delivered more than 5 days ago, but you would like to return it, please
follow the returns process posted at: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741
5天吧
【在 l****y 的大作中提到】
: 有时间限制吗？
Thanks for contacting Google Play regarding cancellation of your order. All
orders are processed directly after your purchase is complete. As a result,
this means that there is a very short window of time to cancel an order
prior to shipping.
Although we attempted to honor your request, we were unable to cancel your
order in this window. There are a couple of options now:
IF YOU ARE ABLE TO ACCESS THE SHIPPING ADDRESS-
If you (or a known acquaintance) are able to access the shipping address,
your package is scheduled to arrive there. If you no longer want the package
, you can refuse the unopened package from the shipper and Google will issue
you a refund. You can read the instructions for refusing delivery for your
location below.
In the U.S. and Canada:
If your device has not yet been delivered, it is en route, and you may be
able to REFUSE DELIVERY (see instructions below). If your device has been
delivered, you may still be able to refund delivery of unopened packages
within 5 days of delivery. To do so, contact our shipper directly to
schedule a pick up of your package. Make sure to let them know that the
pickup is specifically because you're refusing delivery. If your device was
delivered more than 5 days ago, but you would like to return it, please
follow the returns process posted at: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741
5天吧
【在 l****y 的大作中提到】
: 有时间限制吗？
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