Seller在amazon那里就是狗屎啊 - 未名空间MITBBS历史存档

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Seller在amazon那里就是狗屎啊

Seller在amazon那里就是狗屎啊# ebiz - 电子商务

b*n2013-04-11 07:04

1 楼

看到ＦＢＡ　fully refund了一个去年12月份的order, 然后发信去问为什么，　回答
说:
We apologize for the inconvenience caused to you with regards to order: 112-
345566454-7845042 being refunded after 30 days. However, Amazon at times
makes case by case exception in accepting return after 30 days and the main
reason being to maintain Customer satisfaction. The policy is locate in the
link below under " Providing flexibility for customers":
https://sellercentral.amazon.com/gp/help/help.html/ref=ag_200379860_cont_
200298130?ie=UTF8&itemID=200379860&language=en_US

l*n2013-04-11 07:04

2 楼

信后面还有几段话吧

d*a2013-04-11 07:04

3 楼

same here:
Then Reimbursement 20% restocking fee if unfulfilable, closed case.

112-
main
the

【在 b***n 的大作中提到】

: 看到ＦＢＡ　fully refund了一个去年12月份的order, 然后发信去问为什么，　回答
: 说:
: We apologize for the inconvenience caused to you with regards to order: 112-
: 345566454-7845042 being refunded after 30 days. However, Amazon at times
: makes case by case exception in accepting return after 30 days and the main
: reason being to maintain Customer satisfaction. The policy is locate in the
: link below under " Providing flexibility for customers":
: https://sellercentral.amazon.com/gp/help/help.html/ref=ag_200379860_cont_
: 200298130?ie=UTF8&itemID=200379860&language=en_US

j*k2013-04-11 07:04

4 楼

他在学你呢只说赔钱不说reimbursement

【在 l*********n 的大作中提到】

: 信后面还有几段话吧

h*x2013-04-11 07:04

5 楼

还好，现在还说
We apologize for the inconvenience caused to you with regards to order:
没有说：
We apologize for the inconvenience caused by you with regards to order:

b*n2013-04-11 07:04

6 楼

确实还有：
We understand the frustration a seller can feel when customers return the
units after 30 days in customer damaged/defective condition. However, this
is a normal part of doing business. One of the things that attracts
customers to Amazon.com in the first place is the knowledge that they can
cancel and return orders. Also at the same time Amazon takes steps to be
fair to our sellers.
Thank you for your patience while we continue to investigate,
Tenzi
Amazon Seller Support
=======================================

【在 l*********n 的大作中提到】

: 信后面还有几段话吧

M*i2013-04-11 07:04

7 楼

所有的货都压得不成样子了，然后收到这封信。FBA有时候还真可恨。
Dear Seller,
Our FBA Operations has completed it investigation and as per the images
provided has approved a reimbursement of $619.34 which is 10% of the unit
value as per the FBA's Lost and Damaged Inventory Reimbursement Policy:
https://sellercentral.amazon.com/gp/help/200213130
As the damages are cosmetic damages on the retail packaging and the content
itself is not damaged they have approved reimbursement of 10% for the
damaged. I will update you when the credit is posted to your account.
Thank you for selling with Amazon,