Amazon FBA 坑人新动向# ebiz - 电子商务
d*e
1 楼
去年12月的order，昨天amazon refunded。结果竟然是这样的，谁信呀，amz为了不赔
这么搞太卑鄙。
Greetings,
Thank you for writing to us.
I have checked details of the FBA order# 106-5284906-xxxxxx return and
refunds. I see that the following order is returned in Selllable condition.
Please find the details of the return report below:
https://sellercentral.amazon.com/。。。。。。。。。。。。。
If a returned product is still sellable in the same condition as previously
listed, we will automatically place the unit in your inventory as "
Fulfillable."
When processing customer returns for units fulfilled through FBA, we apply
Amazon.com's General Returns Policy to determine whether a unit is eligible
to be returned. The majority of the units returned to Amazon are received in
sellable condition within 30 days of the original purchase in accordance
with Amazon.com's General Returns Policy. However to ensure a great customer
experience, which ultimately drives customer satisfaction and loyalty and
makes FBA offers more attractive, we reserve the right to make case-by-case
exceptions and accept returns for units fulfilled through FBA that may be
outside these guidelines. While we extend this flexibility to customers, we
routinely monitor for cases of abuse and take appropriate actions. Please
note that where we make an exception to Amazon.com’s General Returns Policy
, you will still be required to reimburse us for any refund, adjustment or
replacement made to the customer unless the reason for the return is one for
which Amazon takes responsibility.
All orders on Amazon.com fulfilled through FBA are subject to Amazon.com's
General Returns Policy, the FBA Service Terms and FBA Program Policies, and
the terms of your Seller Agreement. Amazon's decision to accept or decline a
return and determination of the condition of the returned unit is final.
I hope this helps.
Thank you for selling with Amazon,
Sharath C.
Amazon.com Seller Support
这么搞太卑鄙。
Greetings,
Thank you for writing to us.
I have checked details of the FBA order# 106-5284906-xxxxxx return and
refunds. I see that the following order is returned in Selllable condition.
Please find the details of the return report below:
https://sellercentral.amazon.com/。。。。。。。。。。。。。
If a returned product is still sellable in the same condition as previously
listed, we will automatically place the unit in your inventory as "
Fulfillable."
When processing customer returns for units fulfilled through FBA, we apply
Amazon.com's General Returns Policy to determine whether a unit is eligible
to be returned. The majority of the units returned to Amazon are received in
sellable condition within 30 days of the original purchase in accordance
with Amazon.com's General Returns Policy. However to ensure a great customer
experience, which ultimately drives customer satisfaction and loyalty and
makes FBA offers more attractive, we reserve the right to make case-by-case
exceptions and accept returns for units fulfilled through FBA that may be
outside these guidelines. While we extend this flexibility to customers, we
routinely monitor for cases of abuse and take appropriate actions. Please
note that where we make an exception to Amazon.com’s General Returns Policy
, you will still be required to reimburse us for any refund, adjustment or
replacement made to the customer unless the reason for the return is one for
which Amazon takes responsibility.
All orders on Amazon.com fulfilled through FBA are subject to Amazon.com's
General Returns Policy, the FBA Service Terms and FBA Program Policies, and
the terms of your Seller Agreement. Amazon's decision to accept or decline a
return and determination of the condition of the returned unit is final.
I hope this helps.
Thank you for selling with Amazon,
Sharath C.
Amazon.com Seller Support
