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Buyer return laptop

Buyer return laptop# ebiz - 电子商务

m*12015-05-28 07:05

1 楼

亚麻 Buyer 4月25号买的laptop, 5月2号delivered, 今天5月27号opened return
request，
理由是no longer needed, (email: Yes, we opened the box and used it. We do
not like it. Thanks,)
俺说要charge 35% restocking fee.
Buyer刚刚来email说： “Thank you for your response. However, we do not like
this laptop because it has been doing strange things since we got it. There
are these annoying pop-up windows that occur sometimes. When they do pop-up
it locks up the computer. I think that we should not be charged a restocking
fee. Please advise. Thanks”
请教俺现在该如何回复？如果改成 charge 20% 是否合适？
先谢拉！！！

u*s2015-05-28 07:05

2 楼

不改。

亚麻 Buyer 4月25号买的laptop, 5月2号delivered, 今天5月27号opened return
request，
理由是no longer needed, (email: Yes, we opened the box and used it. We do
not like it. Thanks,)
俺说要charge 35% restocking fee.
Buyer刚刚来email说： “Thank you for your response. However, we do not like
this laptop because it has been doing strange things since we got it. There
are these annoying pop-up windows that occur sometimes. When they do pop-up
it locks up the computer. I think that we should not be charged a restocking
fee. Please advise. Thanks”
请教俺现在该如何回复？如果改成 charge 20% 是否合适？
先谢拉！！！

【在 m*****1 的大作中提到】

: 亚麻 Buyer 4月25号买的laptop, 5月2号delivered, 今天5月27号opened return
: request，
: 理由是no longer needed, (email: Yes, we opened the box and used it. We do
: not like it. Thanks,)
: 俺说要charge 35% restocking fee.
: Buyer刚刚来email说： “Thank you for your response. However, we do not like
: this laptop because it has been doing strange things since we got it. There
: are these annoying pop-up windows that occur sometimes. When they do pop-up
: it locks up the computer. I think that we should not be charged a restocking
: fee. Please advise. Thanks”

s*e2015-05-28 07:05

3 楼

一个月以内的return request, 从来都是直接批准，检测没问题直接收restocking
feek

like
There
up
restocking

【在 m*****1 的大作中提到】

n*12015-05-28 07:05

4 楼

我的经验是，如果退货原因是买方不再需要了，就该付退货有关的一切费用。如果是你
的商品质量上出问题了，你就该款项全退。所以我在亚马孙买东西不喜欢了，会等15天
左右然后退货时选产品没达到我预期的效果，就免费退货，货款都退给我了。
所以，你就按规定办，对方退货的理由是主观的不喜欢，和产品质量无关，你就该
charge restoring fee. 不用改变%。
如果他改口说你的产品质量有问题你就不得不免费退货。
另：
从对方的描述看，好像机子感染了什么ware病毒了。

m*12015-05-28 07:05

5 楼

谢谢楼上几位的回复。包子已经奉上。

e*32015-05-28 07:05

6 楼

Laptop has 15 day return policy from Amazon.
Check it yourself.

n*l2015-05-28 07:05

7 楼

only 15 days? where is it?thanks

【在 e*****3 的大作中提到】

: Laptop has 15 day return policy from Amazon.
: Check it yourself.

e*32015-05-28 07:05

8 楼

Maybe a misread.Somehow I thought it was 15 days.
Here is something for everyone to use for return. It is from Amazon
"Do I need to refund shipping just to avoid negative feedback?"
Can I charge a restocking fee?
Buyers may be charged a restocking fee that depends on the type of item and
condition in which it is returned. You may charge a restocking fee as
follows:
Up to 20% of the item's price for unopened media or non-media items in
their original condition returned more than 30 days after delivery
Up to 50% of the item's price for items that are not in their original
condition, or are damaged or missing parts for reasons other than seller’s
error
Up to 50% of the item's price for books with obvious signs of use; CDs,
DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
that have been opened (taken out of the plastic wrap)

n*l2015-05-28 07:05

9 楼

fba的就没办法charge restocking fee了吧？

and

【在 e*****3 的大作中提到】

: Maybe a misread.Somehow I thought it was 15 days.
: Here is something for everyone to use for return. It is from Amazon
: "Do I need to refund shipping just to avoid negative feedback?"
: Can I charge a restocking fee?
: Buyers may be charged a restocking fee that depends on the type of item and
: condition in which it is returned. You may charge a restocking fee as
: follows:
: Up to 20% of the item's price for unopened media or non-media items in
: their original condition returned more than 30 days after delivery
: Up to 50% of the item's price for items that are not in their original