Co received,
请教一下，这种CLAIM "Used Item Sold as New" 是属于For Authenticity
complaints 还是 For all other complaints:
Hello,
We have removed your listing because of a buyer complaint about the
condition of an item they received from you. Your listing will remain
inactive until we can work with you to resolve the concern.
Complaint Type ASIN Title
Used Item Sold as New
To maintain a trusted marketplace for buyers and sellers, we take immediate
action when we identify a buyer complaint regarding the condition and
authenticity of products.
What you can do
If you believe this was in error and would like your listing reinstated,
email [email protected]
/* */ and let us know. When you respond
, include the following:
For Authenticity complaints:
Copies of invoices or receipts from your supplier issued in the last 180
days. These should reflect your sales volume during that time.
Your supplier's contact information including name, phone number, address,
and website.
Any additional details you would like us to know.
You can remove pricing information, but make sure the rest of the document
is visible. You can send us a pdf, jpg, png, or gif file.
For all other complaints:
A plan of action that contains the following:
What is the issue that caused the complaint.
Steps you have taken to resolve the issue and ensure similar complaints won'
t happen again.
Any additional details you would like us to know.
What happens next
We'll review the information you send and get back to you with an answer
within 1 business day. When we respond, we may ask you for additional
details or to revise your plan of action. If we can confirm the information
you provide and your plan of action sufficiently addresses the complaint, we
will reinstate your listing on your behalf immediately.
Please remember that additional complaints about your listings may result in
the removal of your Amazon selling privileges.
Learn more
Sellers should understand our policies regarding product condition. To learn
more, search "Prohibited Seller Activities and Actions", "Product Detail
Page Rules", and "Condition Guidelines" in Seller Central Help.
Still have questions? You can ask our Seller Support team: Contact us
We appreciate your cooperation and thank you for selling on Amazon.
Seller Performance Team
