好几个 ipad mini 产品的 buy box 一直给 used items - 未名空间MITBBS历史存档

好几个 ipad mini 产品的 buy box 一直给 used items# ebiz - 电子商务

I*82015-11-25 08:11

1 楼

亚麻新改的丧心病狂的算法，现在把 ipad mini 2 gray 的listing buy box 连续一个
星期给 used items. 造成 mini 2 gray sales 直线下降。这个算法也太过份了。这
个影响了所有医护。
大家要不要联名去找亚麻抱怨去吗？有文笔好的，写封信，大家一起去抱怨吧？

I*82015-11-25 08:11

2 楼

我今天下午联系了 seller support 两次。他们是屁都不懂。
不过刚看亚麻，发现 listing buy box 给新的了。不知道是碰巧还是联系起了点作
用。
过去的一周buy box 都是旧的，这个杀伤力太大了。 sales 排名从平板第十降到40
几。而白色的排名一直在前十。
不知道是怎么抽的疯。希望这个过节不要再抽回去。否则对这个行情影响太大了。

【在 I***8 的大作中提到】

: 亚麻新改的丧心病狂的算法，现在把 ipad mini 2 gray 的listing buy box 连续一个
: 星期给 used items. 造成 mini 2 gray sales 直线下降。这个算法也太过份了。这
: 个影响了所有医护。
: 大家要不要联名去找亚麻抱怨去吗？有文笔好的，写封信，大家一起去抱怨吧？

I*82015-11-25 08:11

3 楼

尽跟我扯这些蛋。这些谁不知道？打电话过来，他们也是缠杂不清。 TNND。亚麻也
不知道从版上召一两个人。
Amazon Nov 25, 2015 02:40 PM
Dear Seller,
Thanks for writing in.
I have read your email and understand your concern regarding the buy box
eligibility.
I completely understand you were eligible for the Buy box earlier. I would
like to inform you that we have an automated system in place where in a
seller is picked up as a buy box winner based on the seller metrics and
other factors.
For instance, if we have 10 sellers for an ASIN, system ranks sellers based
on different factors.
The top seller is chosen as the buy box winner. And this is not permanent.
If the ranking changes, buy box winner is also changed.
If a seller receives negative feedback/order cancellations or any other
metric is hit the ranking is updated.
I would like to inform you that Buy Box eligible sellers are Professional
sellers who have met performance-based requirements.
****There is no additional fee for being Buy Box eligible, and sellers must
maintain their performance levels in order to retain their Buy Box eligible
status.
Only listings from Buy Box eligible sellers can compete to win the Buy Box.
We do not disclose specific targets for achieving Buy Box eligible status,
however excelling in all areas that deliver an outstanding customer
experience (including pricing, availability and customer service) is the
best way to achieve Buy Box eligibility and win the Buy Box.
******If you again rank first amongst the sellers competing for buy box, you
will automatically be enabled buy box for an ASIN.
Kindly note that the buy box winner is tied to specific seller performance
metrics that can change over time. If a seller meets the current performance
requirements for buy box, Amazon will automatically enable buy box for that
seller. Ability to win the Buy Box however, may be subject to further
category restrictions.
1. ODR (Order Defect Rate): We base ODR customer feedback, A-to-z Guarantee
claims, and chargebacks.
2. Other seller performance metrics
3. Customer shopping experience offered on an item, such as speed of
delivery, shipping options, price, and 24x7 customer service (including
through the seller's participation in Fulfillment by Amazon)
4. Time and experience on the Amazon selling platform.
5. Status as a Professional seller.
A seller's Buy Box eligibility to win the Buy Box may change over time based
on the seller's performance against the eligibility criteria mentioned
above. The criteria are subject to change. Sustained seller performance and
low ODR will help achieve and preserve a seller's Buy Box eligible status.
As and when you meet the eligibility criteria, you will win the buy box and
your name will be displayed on the product detail page. Currently, another
seller is winning the buy box. Unfortunately, due to our business reason we
will not be able to disclose the details of other seller winning the buy box.
However, kindly note that it is not certain as the buy box winner is chosen
by our AUTOMATIC SYSTEM and does not have any manual intervention.
*** Note that even if there is only one seller offering for product, Buy Box
eligibility is still evaluated and items must be priced competitively in
order to be eligible to win the Buy Box. Offers that do not meet the
criteria to win the Buy Box are still displayed on the Offer Listing Page.
Further, your offer is visible in the "More buying choices" section of the
product detail page.
The "More Buying Choices" box on a product detail page displays listings
from Merchants that have consistently provided customers with a great buying
experience on the Amazon.com site. Up to three listings from Merchants are
selected based on, among other things, price and availability. The "More
Buying Choices" box also provides a link to the More Buying Choices page.
For more information about how the Buy Box Works, please see the below help
page:
http://sellercentral.amazon.com/gp/help/37911
How do I win a higher Buy Box Percentage?
http://sellercentral.amazon.com/gp/help/34601#34631
Please note that the buyers are aware of this functionality and they check
the "More Buying Choices" section before making the purchase decision.
Please know that although we at Amazon believe in providing our best support
to our sellers and love to meet all their expectations wholeheartedly, at
times we do come across situations where we are forced to express our
inability to consider their request and meet their requirements.
*In the event you need further support on this particular issue, please
reply to us again using your custom case link below:
Your Custom Case Response Link: (Case# ×××)
http://sellercentral.amazon.com/gp/contact-us/contact-amazon-fo
I apologize for any inconvenience this may have caused.
Thanks for giving me and Amazon an opportunity to serve you.
Wishing you great health and success in all your future endeavors.
Have a nice day ahead.
Thank you for selling with Amazon,
Enoch B.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help

【在 I***8 的大作中提到】

L*82015-11-25 08:11

4 楼

I have read your email and understand your concern regarding the buy box
eligibility.

I*82015-11-25 08:11

5 楼

这些人一点都不懂。刚才amazon 又给我打了个电话，说是终于有个人明白了，昨天转
发到 marketing dept 了。他们解决了
尼玛一不小心，叔重仓了这个，要不是改过来，这个节算白过了。

【在 L******8 的大作中提到】

: I have read your email and understand your concern regarding the buy box
: eligibility.