I called the customer service line a couple of times as well. They told me they can do nothing until the checks are cashed. They don't have the case in the system. Guess nobody has opened the envelope yet :(
good luck and hope they can process your case soon.
in
【在 B********y 的大作中提到】 : I called the customer service line a couple of times as well. They told me : they can do nothing until the checks are cashed. They don't have the case in : the system. Guess nobody has opened the envelope yet :(