call USCIS
USCIS SR Steps:
1. Call 1-800-375-5283
2. Press 1 for English
3. Press 2 for pending case
4. Press 1 for checking status of pending case
5. Input case # (WAC, LIN, SRC, etc)
6. Press 1 for confirmation
7. Press 3 to continue (report a problem)
8. Press 3 outside processing time + 1 did not hear response
9. You will be directed to Level 1 customer support – tell them your case
is outside of processing time and you want to file a Service Request, then
they will do it.