American Airlines Is Dead 【转载】# Money - 海外理财
m*w
1 楼
贴上来一起看看吧。我对其他改革还算不强烈comfortable,但取消北美境内Gateway的
停留是巨大变化。
所以拿了10万/20万miles也别傻乐,反正这几天的share miles也不搞了。
这样的巨变,居然没有提前通知客户?!最近几年航空公司合并的太多,人少了服务都
在降级(互相学差,不学号)。看样子AA高级会员待遇也不能指望了。
https://loyaltylobby.com/2014/04/09/american-airlines-is-dead-long-live-us-
airways-dba-american-airlines/?utm_source=rss&utm_medium=rss&utm_campaign=
american-airlines-is-dead-long-live-us-airways-dba-american-airlines
American Airlines Is Dead – Long Live US Airways DBA American Airlines
by John Ollila on April 9, 2014
There have been a few unannounced program devaluations over the years mainly
from 2nd/3rd tier airlines based in less developed countries.
I wish that I would have something positive to say about the changes that
American Airlines instituted yesterday without any advance notice but I don
’t.
I probably wasn’t the only one that thought that American Airlines would
have some class and dignity to give proper advance notice about the program
changes to its frequent fliers.
From now on, I don’t have any trust left for the new American Airlines that
merely is the old US Airways with the name changed and soon old planes
painted over.
It is sad to see the President of “loyalty” Suzanne L. Rubin sending such
a garbage email yesterday with zero information about the real changes and
only spinning words and hinting to those that can read between the lines
that the changes are net negative for all AAdvantage members.
Here’s what President of loyalty Suzanne L. Rubin forgot to mention on her
email:
1. The new AAnytime awards are so expensive that American hasn’t even
published the Level 3 pricing.
2. American has eliminated the possibility of having a stop-over at the
North American Gateway city effective immediately.
3. Oneworld Explorer Awards were also discontinued effective immediately.
4. The “enhanced” baggage policy means that American Airlines AAdvantage
Gold members are now eligible for only one checked bag.
Don’t you find it remarkable that she managed not to touch ANY of the
changes that are all negative for the Aadvantage members?
【Conclusion】
How on earth I was so naive to think that American Airlines would do the
right thing and give proper advance notice about the program changes to the
loyalty program members?
I have never seen any other US-based airline trying to push through a major
change like this to their loyalty program without giving any notice to
program members!
Why is the communication from American Airlines suddenly so bad? Why try to
spin the issue on hand and not openly tell program members about the changes?
Is the need to lower the future liability of the outstanding miles on the
books so great that robbing the frequent fliers like thieves is justified?
American Airlines can likely lower the book value of outstanding miles after
this change and book-realize a one time gain.
I have zero faith that American Airlines won’t next change the Onworld and
Other Airline Award Chart in due course without any advance notice. I would
also expect that we will soon hear about the changes coming to the
AAdvantage elite program qualification for the 2016 membership year.
停留是巨大变化。
所以拿了10万/20万miles也别傻乐,反正这几天的share miles也不搞了。
这样的巨变,居然没有提前通知客户?!最近几年航空公司合并的太多,人少了服务都
在降级(互相学差,不学号)。看样子AA高级会员待遇也不能指望了。
https://loyaltylobby.com/2014/04/09/american-airlines-is-dead-long-live-us-
airways-dba-american-airlines/?utm_source=rss&utm_medium=rss&utm_campaign=
american-airlines-is-dead-long-live-us-airways-dba-american-airlines
American Airlines Is Dead – Long Live US Airways DBA American Airlines
by John Ollila on April 9, 2014
There have been a few unannounced program devaluations over the years mainly
from 2nd/3rd tier airlines based in less developed countries.
I wish that I would have something positive to say about the changes that
American Airlines instituted yesterday without any advance notice but I don
’t.
I probably wasn’t the only one that thought that American Airlines would
have some class and dignity to give proper advance notice about the program
changes to its frequent fliers.
From now on, I don’t have any trust left for the new American Airlines that
merely is the old US Airways with the name changed and soon old planes
painted over.
It is sad to see the President of “loyalty” Suzanne L. Rubin sending such
a garbage email yesterday with zero information about the real changes and
only spinning words and hinting to those that can read between the lines
that the changes are net negative for all AAdvantage members.
Here’s what President of loyalty Suzanne L. Rubin forgot to mention on her
email:
1. The new AAnytime awards are so expensive that American hasn’t even
published the Level 3 pricing.
2. American has eliminated the possibility of having a stop-over at the
North American Gateway city effective immediately.
3. Oneworld Explorer Awards were also discontinued effective immediately.
4. The “enhanced” baggage policy means that American Airlines AAdvantage
Gold members are now eligible for only one checked bag.
Don’t you find it remarkable that she managed not to touch ANY of the
changes that are all negative for the Aadvantage members?
【Conclusion】
How on earth I was so naive to think that American Airlines would do the
right thing and give proper advance notice about the program changes to the
loyalty program members?
I have never seen any other US-based airline trying to push through a major
change like this to their loyalty program without giving any notice to
program members!
Why is the communication from American Airlines suddenly so bad? Why try to
spin the issue on hand and not openly tell program members about the changes?
Is the need to lower the future liability of the outstanding miles on the
books so great that robbing the frequent fliers like thieves is justified?
American Airlines can likely lower the book value of outstanding miles after
this change and book-realize a one time gain.
I have zero faith that American Airlines won’t next change the Onworld and
Other Airline Award Chart in due course without any advance notice. I would
also expect that we will soon hear about the changes coming to the
AAdvantage elite program qualification for the 2016 membership year.