q*n
2 楼
我告诉客服我想在amazon或ebay买两个palm,然后只用ATT电话服务。不要DATA PLAN。
上网只用手机自己的wifi功能。
客服说没问题，只要我把他们寄给我的sim卡装到手机里就行了。
听起来too good to be true?
上网只用手机自己的wifi功能。
客服说没问题，只要我把他们寄给我的sim卡装到手机里就行了。
听起来too good to be true?
a*0
3 楼
Never believe what their customer service tells you. Maybe call several
times and talk to different reps, and go to different stores and talk to
different sales persons, and see if the story is consistent.
I called and tried to cancel my ipad data plan on 6/14, the last day of the
monthly plan, and was pitched with endless sales moves. I told them to take
care what I asked first before trying to sell me more things, and
repeatedly asked to confirm that the plan was truly cancelled, knowing that
it might not be the end. Sure enough, I came home yesterday and found a
billing statement for the next month's data plan charge. Called again and
told them that if the plan was not cancelled and the charge credited, I
would go the extra length to make sure that I cause far more costs than what
they tried to get out me. Pressed further for the name of the rep, and
email confirmation, which I did receive in the evening. I'll keep my
fingers cross and won't be surprised if another bill comes.
It's a systematic business practice for them to lie. If someone like me
presses further, they simply drop it, and no consequences, as no one would
sue and the case would be extremely difficult to prove. If it happens to be
someone lazy, they end up with good results. So a lot of upside but little
risk or downside. Simple business decision to make.
The only way for you to protect yourself is to be careful, diligent and
persistent. Get names, time, etc.
times and talk to different reps, and go to different stores and talk to
different sales persons, and see if the story is consistent.
I called and tried to cancel my ipad data plan on 6/14, the last day of the
monthly plan, and was pitched with endless sales moves. I told them to take
care what I asked first before trying to sell me more things, and
repeatedly asked to confirm that the plan was truly cancelled, knowing that
it might not be the end. Sure enough, I came home yesterday and found a
billing statement for the next month's data plan charge. Called again and
told them that if the plan was not cancelled and the charge credited, I
would go the extra length to make sure that I cause far more costs than what
they tried to get out me. Pressed further for the name of the rep, and
email confirmation, which I did receive in the evening. I'll keep my
fingers cross and won't be surprised if another bill comes.
It's a systematic business practice for them to lie. If someone like me
presses further, they simply drop it, and no consequences, as no one would
sue and the case would be extremely difficult to prove. If it happens to be
someone lazy, they end up with good results. So a lot of upside but little
risk or downside. Simple business decision to make.
The only way for you to protect yourself is to be careful, diligent and
persistent. Get names, time, etc.
g*a
4 楼
read the fine print. period.
【在 q**********n 的大作中提到】
: 我告诉客服我想在amazon或ebay买两个palm,然后只用ATT电话服务。不要DATA PLAN。
: 上网只用手机自己的wifi功能。
: 客服说没问题，只要我把他们寄给我的sim卡装到手机里就行了。
: 听起来too good to be true?
【在 q**********n 的大作中提到】
: 我告诉客服我想在amazon或ebay买两个palm,然后只用ATT电话服务。不要DATA PLAN。
: 上网只用手机自己的wifi功能。
: 客服说没问题，只要我把他们寄给我的sim卡装到手机里就行了。
: 听起来too good to be true?
i*z
5 楼
客服的话能信，母猪都要上树了。
只有最后的账单的最可信的。
客服错了是必然，账单错了那可真是偶然
只有最后的账单的最可信的。
客服错了是必然，账单错了那可真是偶然
d*u
6 楼
恩，如果相信客服的这套鬼话，那上钩之后的账单让你哭死……
P*D
7 楼
这句话俺深以为然！Comcast也奉行这个business model。
【在 a*****0 的大作中提到】
: Never believe what their customer service tells you. Maybe call several
: times and talk to different reps, and go to different stores and talk to
: different sales persons, and see if the story is consistent.
: I called and tried to cancel my ipad data plan on 6/14, the last day of the
: monthly plan, and was pitched with endless sales moves. I told them to take
: care what I asked first before trying to sell me more things, and
: repeatedly asked to confirm that the plan was truly cancelled, knowing that
: it might not be the end. Sure enough, I came home yesterday and found a
: billing statement for the next month's data plan charge. Called again and
: told them that if the plan was not cancelled and the charge credited, I
【在 a*****0 的大作中提到】
: Never believe what their customer service tells you. Maybe call several
: times and talk to different reps, and go to different stores and talk to
: different sales persons, and see if the story is consistent.
: I called and tried to cancel my ipad data plan on 6/14, the last day of the
: monthly plan, and was pitched with endless sales moves. I told them to take
: care what I asked first before trying to sell me more things, and
: repeatedly asked to confirm that the plan was truly cancelled, knowing that
: it might not be the end. Sure enough, I came home yesterday and found a
: billing statement for the next month's data plan charge. Called again and
: told them that if the plan was not cancelled and the charge credited, I
b*t
8 楼
客服都是有sales 任务的，主要的注意力是看你账户现在还没有什么，好给你加什么服
务，然后收钱。其它都是捎带服务，别信！
务，然后收钱。其它都是捎带服务，别信！
a*s
9 楼
ATT客服亲口告诉我 可以自己买smart phone加入ATT并且不用DATA PLAN
可以没问题。
我就是这样的，Ebay买的 unlocked HTC，然后把旧的SIM插入，就可以用了
可以没问题。
我就是这样的，Ebay买的 unlocked HTC，然后把旧的SIM插入，就可以用了
E*G
10 楼
我也觉得ATT的客服是这个意思，自己买一个unlock的手机，那加入计划时随便你自己
选择。
【在 a*****s 的大作中提到】
: ATT客服亲口告诉我 可以自己买smart phone加入ATT并且不用DATA PLAN
: 可以没问题。
: 我就是这样的，Ebay买的 unlocked HTC，然后把旧的SIM插入，就可以用了
选择。
【在 a*****s 的大作中提到】
: ATT客服亲口告诉我 可以自己买smart phone加入ATT并且不用DATA PLAN
: 可以没问题。
: 我就是这样的，Ebay买的 unlocked HTC，然后把旧的SIM插入，就可以用了
d*u
11 楼
这算是利用了一个漏洞而已，注意unlock的手机不能是ATT自己的，可以是Tmobile或其
他家的。
他家的。
d*z
12 楼
也不算是漏洞，是看ATT的数据库里面怎么写的,如果你买的手机的IMEI不在他家的
SMART PHONE数据库内，ATT是不会给你强加DATA PLAN的。
【在 d*********u 的大作中提到】
: 这算是利用了一个漏洞而已，注意unlock的手机不能是ATT自己的，可以是Tmobile或其
: 他家的。
SMART PHONE数据库内，ATT是不会给你强加DATA PLAN的。
【在 d*********u 的大作中提到】
: 这算是利用了一个漏洞而已，注意unlock的手机不能是ATT自己的，可以是Tmobile或其
: 他家的。
t*y
13 楼
给抓住是迟早的事，过几个月年把就很有可能给逮住了。
【在 a*****s 的大作中提到】
: ATT客服亲口告诉我 可以自己买smart phone加入ATT并且不用DATA PLAN
: 可以没问题。
: 我就是这样的，Ebay买的 unlocked HTC，然后把旧的SIM插入，就可以用了
【在 a*****s 的大作中提到】
: ATT客服亲口告诉我 可以自己买smart phone加入ATT并且不用DATA PLAN
: 可以没问题。
: 我就是这样的，Ebay买的 unlocked HTC，然后把旧的SIM插入，就可以用了
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