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United Airlines will honor tickets issued at no cost by mistake
(Reuters) - Some lucky customers who acquired United Airlines tickets at
zero cost because of a computer programming error will be allowed to use
them, an airline spokeswoman said on Friday.
"United has reviewed the error that occurred yesterday and decided that,
based on these specific circumstances, we will honor the tickets,"
spokeswoman Mary Clark said in an email.
United did not say how many such tickets were issued on Thursday. The
airline temporarily shut down its website to correct the error and also
stopped booking flights through its phone center for about two hours.
Miscellaneous airport fees, such as the September 11 security fee, may have
resulted in some passengers paying a nominal price for the tickets.
(Reuters) - Some lucky customers who acquired United Airlines tickets at
zero cost because of a computer programming error will be allowed to use
them, an airline spokeswoman said on Friday.
"United has reviewed the error that occurred yesterday and decided that,
based on these specific circumstances, we will honor the tickets,"
spokeswoman Mary Clark said in an email.
United did not say how many such tickets were issued on Thursday. The
airline temporarily shut down its website to correct the error and also
stopped booking flights through its phone center for about two hours.
Miscellaneous airport fees, such as the September 11 security fee, may have
resulted in some passengers paying a nominal price for the tickets.
