i purchased one from walmart online. the first one arrived wet inside. we called for an exchange. the second one started to make really loud noises when spinning after maybe 10 uses. we called haier's customer service for repair since it is still well within 1year warranty. we made the first call in august. now after more than 3months and 20 phone calls, still nobody shows up. we spent more time trying to have it fixed than actually using the washer. not good quality machine and worst customer service. i am so dissappointed, and highly recommend to stay away from it.