I believe whoever asked such a question did not think carefully.
Action and words from a same person (or god) must match. After you read
Bible, you will find the description of heaven simply is impossible from
Santa. If you know someone really really well, like your childhood friend,
you certainly know what he will say or act under certain circumstances.
Since eternity is such a crucial topic during our earthly life, why not try
to know God better by reading more and think more? Then you will find an
answer for your question. Try to read the last chapter of Bible.