2016-06-27 08:00:00Undeliverable item, has been returned to shipper 2016-06-24 16:41:00The item has been processed in the country of destination 2016-06-06 18:24:00The delivery of the item was unsuccessful 2016-06-02 17:40:00The item has arrived in the country of destination 2016-06-02 17:40:00The item has been processed in the country of destination 2016-05-31 17:42:00The item is on transport to the country of destination 2016-05-31 06:51:00The item is at the PostNL sorting center 2016-05-31 06:50:00The item is at the PostNL sorting center Dear XXXX We apologize with this delay and sincerely regret you have not received your order. In this case, we did ship the package at the right address. We have not received the returned package, we are afraid that it has been destroyed. It is not your fault and it is not ours either. However as you are a valuable customer for us, we are willing to help you the best way we possibly can. Here are the best solutions we can offer you in this situation: 1)Reship the parcel We can resend the same parcel to you. For this, please kindly send us 40USD so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option. Please reconfirm your delivery address in “ My accounts”: Consignee name: Detailed address: City: State(Province): Postal code: Country: Phone: 2)Partial refund on your Wallet(Store credit) We can refund 45USD as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 5 points ,3USD =3*5 points => get 15 points etc). You can use both your wallet and points to purchase your future products. Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111 Check out to use point: http://www.gearbest.com/about/about-points.html?157wrew Can you please let us know your decision? Once again we apologize for any inconvenience caused. Best Regards Danae Gearbest Customer Service http://www.gearbest.com/