Originally Posted by raoul78 View Post
For what its worth - I spent well over an hour on the phone yesterday with
HHonors re: bookings past 1 year. I was "lucky" enough to win a 7 night stay
in the contest last October, and received 7 one night award certs, valid
for one year from date of issue.
I actually called in to burn points through an axon award starting 3/24/2014
- the woman on the diamond desk specifically said she could do it, but that
likely I would arrive in Tokyo without a valid certificate, and hence a
reservation that hasn't been paid for. I said thank you, hung up, and then
got scared about my 7 night certificates (which I was also planning on
burning in the same trip end of march next year).
Called, spoke to the 1st level support, said there was nothing they could do
, could not be extended. Spoke with supervisor, who said they absolutely
never extend these certificates. He told me if I made a booking past the
expiry date, that I would arrive at the hotel with an invalid certificate; i
.e., the room wouldn't be paid for.
As I absolutely can't use these certificates this year, and have paid a far
amount of tax to receive them, he sent me up another level higher in HHonors
, and am waiting to see if they will extend them for me; the supervisor said
it was a waste of both of our time, as they simply never do it.
Point being, regardless of what happens to my e-certs, both the woman at the
diamond desk and the supervisor at HHonors both told me that if I made a
booking past 365 days, it would probably be a big problem. The woman at the
diamond desk WOULD make a booking if the arrival date was within the
expiration date.
