我和C1的对话,之前也问过,都是这个回答,太垃圾了。(他说的那个“Explore
Rewards” or “Earn More Rewards”里啥cashback的detail都没有,无非就是让你换
换gift card或是买东西link过去挣些rewards)
January 05, 2012 09:50 AM
Subject: Re: Transaction question
Message: Dear XXX,
Thanks for contacting us about your Capital One account.
We regret that you are dissatisfied with our previous response. Due to
our current policy, we are unable to process your request through
written correspondence.
If you have any questions, please give us a call at 1-800-955-7070. Our
Customer Service Representatives are available 24 hours a day, 7 days a
week.
For the hearing impaired: Telecommunication Device for the Deaf (TDD)
To access our TDD line, please dial 1-800-206-7986 Monday through Friday
8:00am to 5:00pm ET. Please have your account information readily
available.
Sincerely,
Capital One
© 2011 Capital One. Capital One is a federally registered service mark.
All rights reserved.
Original Message Follows:
------------------------
Account ending in: XXXX
What are the 5% promotioncategories are for this
quarter?
-----------------------------------
Dear XXX,
Thanks for contacting us about your Capital One account.
We have received your question regarding cash back rewards. So that we
can better assist you, we have reviewed your account and found that we
don’t have this information available to send you in the mail, you can
easily access the information on your No Hassle Rewards account either
online or by phone or s please give us a call at 1-800-228-3001. Our
Customer Service Representatives are available from 8am to midnight
Eastern Time, Monday through Friday, and from 9am to 10pm on Saturday
and Sunday.
For your convenience we have added the option for you to see your
rewards account details and redemption options online. From the Customer
Service tab you will find the link, "Rewards" beneath the Manage Your
Account categories. Once you click on the link you can choose from
“Explore Rewards” or “Earn More Rewards”.
If you have any questions, please give us a call at 1-800-955-7070. Our
Customer Service Representatives are available 24 hours a day, 7 days a
week.
For the hearing impaired: Telecommunication Device for the Deaf (TDD)
To access our TDD line, please dial 1-800-206-7986 Monday through Friday
8:00am to 5:00pm ET. Please have your account information readily
available.
Sincerely,
Capital One
© 2011 Capital One. Capital One is a federally registered service mark.
All rights reserved.
Original Message Follows:
------------------------
Account ending in: XXXX
I still cannot see the details of my cashback for the last quarter.
Also, how can I check what categories are on the 5% promotion for this
quarter?
-----------------------------------
Dear XXX,
Thanks for contacting us about your Capital One® account.
We’d like to make sure you have the most up-to-date information on your
No Hassle Rewards. While we don’t have this information available to
send you in the mail, you can easily access the information on your No
Hassle Rewards account either online or by phone.
Please log on to Online Banking at www.capitalone.com or call the number
below for account information, including rewards balances, redemption
options, or miles redemption.
For your convenience we have added the option for you to see your
rewards account details and redemption options online. From the Customer
Service tab you will find the link, "Rewards" beneath the Manage Your
Account categories. Once you click on the link you can choose from
“Explore Rewards” or “Earn More Rewards”.
For questions regarding your rewards please give us a call at
1-800-228-3001. Our Customer Service Representatives are available from
8am to midnight Eastern Time, Monday through Friday, and from 9am to
10pm on Saturday and Sunday. If you have any additional questions about
your account, please give us a call at 1-800-955-7070. Our Customer
Service Representatives are available 24 hours a day, 7 days a week.
Sincerely,
Capital One
© 2011 Capital One. Capital One is a federally registered service mark.
All rights reserved.
Original Message Follows:
------------------------
Account ending in: XXXX
Isn't that I will get 5% cashback of department stores and clothes
stores purchases for Sep to Dec? Why I cannot see that in my cashback
rewards?