Customer Loyalty Program's direct number is 866-443-8002 , option 2 for digital camera upgrades. Also see excerpt of Canon Order Confirmation at the bottom of this summary. In-stock orders cannot be modified or canceled! That said, here are the four easy steps: 1) Specify that you have a broken Canon XYZ camera and would like to know what the loyalty upgrade options are. They will try to transfer you to a technician, but you can tell them you just want to know the prices first and the rep can give them to you. 2) Once you are ready, call again. This time, you will get transfered to a technician, who will ask you to desribe the issues. They would verify that 1 ) it's broken* and 2) it's out of warranty (just say you've had it for a over a year). Then, he would ask for the broken camera's serial number, your name, phone, address and email. (*TIP: if you specify water damage, e.g., it won't turn on after it got wet, they will accept it as broken for sure) 3) The technician will give you the prices as well, then transfer you back to the loyalty program rep, who will take your name, phone, address again as well as your credit card. You will get the order number. See "Canon Loyalty Trade-In Prices" for recent quotes on trade-in prices 4) Canon will ship you the replacement camera with FedEx signature required, along with a prepaid FedEx label and a box for you to ship your broken camera to them. You must ship it to them within 10 business days to avoid unreturned product fee. You only need to ship the camera body, so you can keep all accesories (batteries, charger, straps, etc.).
【在 u***n 的大作中提到】 : loyalty program怎么用,要call, phone to place order?
more: Videocameras older than 2001 are also not in the program. NOTE: Cameras with a particular CCD problem qualify for free shipping (and free repair/replacement). (Link has been updated; now shows the list of concluded or soon-to-be-concluded model eligibility.) (If the above link doesn't work, try this one for a list of all Canon Product Advisories.) Affected Models: Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50 Digital Cameras: A60, A70, A75, A300, A310, S230, SD100, SD110, A40, A80, A85, A95, S1 IS, S60, S200, S330, S400, S410, S500 Note: Free CCD repair for the S230 ended July 31, 2010. Free CCD repair for the A40, S200, and S330 ended March 31, 2010. A60 to end 3/31/2011, A70 and S400 to end 2/28/2011. NOTE: The Powershot SD200, SD300, SD400, or SD500 with a cracked or broken LCD may also qualify for free repair. You pay shipping to the factory repair center on this offer, and you can only take advantage of it once. It ends August 31, 2010. Details are at the end of the Warranty page for the affected models (for example, the SD300).
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【在 b******g 的大作中提到】 : Customer Loyalty Program's direct number is 866-443-8002 , option 2 for : digital camera upgrades. : Also see excerpt of Canon Order Confirmation at the bottom of this summary. : In-stock orders cannot be modified or canceled! That said, here are the four : easy steps: : 1) Specify that you have a broken Canon XYZ camera and would like to know : what the loyalty upgrade options are. They will try to transfer you to a : technician, but you can tell them you just want to know the prices first and : the rep can give them to you. : 2) Once you are ready, call again. This time, you will get transfered to a