I will never use Dangdang. I placed an order early this month and my American Express was charged on the next day. But my order remained at "等 待审核"status more than 10 days after they charged my credit card. I tried to call their customer service, but could not reach a live person. My phone was just hung up after 10 minutes of waiting. I sent them e-mails twice, but had no response either. I canceled the order finally and requested American Express to charge back. I still do not know if I