请教板上各位ebay大神# ebiz - 电子商务
h*e
1 楼
我9月份在ebay上卖了一件衣服共55刀，买家在阿根廷，寄出去一个月了，一周前买家
说没收到并给了negative feedback。因为usps不能tracking，所以我就写信说100%
refund money给他,希望能同意撤销差评，但是发了3~4封信买家都不回复
今天突然收到ebay的一个Case received:说买家要求信用卡退钱因为是未授权付款，让
我协助调查，请问该怎么办呢？
Email from eBay:
We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on Sep 13,
2011.
The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.
Please respond within 10 days so that we can help resolve this chargeback.
To respond, log in to your PayPal account and go to the Resolution Center
to provide information about this transaction.
The credit card issuer decides if the buyer's claim is legitimate. Once the
credit card issuer receives your information, it may take up to 75 days to
make a final decision.
我只有一个包子，谢了
说没收到并给了negative feedback。因为usps不能tracking，所以我就写信说100%
refund money给他,希望能同意撤销差评，但是发了3~4封信买家都不回复
今天突然收到ebay的一个Case received:说买家要求信用卡退钱因为是未授权付款，让
我协助调查，请问该怎么办呢？
Email from eBay:
We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on Sep 13,
2011.
The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.
Please respond within 10 days so that we can help resolve this chargeback.
To respond, log in to your PayPal account and go to the Resolution Center
to provide information about this transaction.
The credit card issuer decides if the buyer's claim is legitimate. Once the
credit card issuer receives your information, it may take up to 75 days to
make a final decision.
我只有一个包子，谢了
