有签名也输？amazon疯了吧。# ebiz - 电子商务
b*1
1 楼
感恩节特别忙。但是这个事还是不吐不快。
卖了一个东西。200多。加了签名。客户claim说没收到。开了a to z
按照以往的经验，这种情况，我肯定赢的。直接把tracking回复给amazon。结果今天
amazon回复说我输了。理由如下。大家说是不是以后加签名也没用了？
Hello from Amazon.com.
Thank you for writing back to us about order 104-8499152-9122XXX. The
information that you have provided does not prove that the item(s) were
delivered to the buyer. As noted in Section (5.k) of the Participation
Agreement:
"We reserve the right to seek reimbursement from Seller if we, in
our sole discretion, decide to reimburse Buyer under the terms
of the Amazon.com A-to-z Guarantee, provide a refund to Buyer if
Seller cannot promptly deliver the goods, discover erroneous or
duplicate transactions, or receive a chargeback from Buyer's
credit card issuer for the amount of Buyer's purchase from
Seller."
To review the Participation Agreement, please visit:
http://www.amazon.com/gp/help/customer/display.html?nodeId=1161
We may obtain such reimbursement by deducting from future payments owed to
Seller, reversing any credits to Seller's bank account, charging Seller's
credit card, or seeking such reimbursement from Seller by any other lawful
means.
We encourage you to contact the buyer directly to determine if the order was
received subsequent to the claim. The buyer can then contact us at buyer-
g*******[email protected] to let us know the item has been received, with
authorization to recharge their account. Otherwise, please consider this
claim closed.
Thank you for selling with Amazon.com.
---
Akshata Rathnakar
Account Specialist
A-to-z Guarantee Program
卖了一个东西。200多。加了签名。客户claim说没收到。开了a to z
按照以往的经验，这种情况，我肯定赢的。直接把tracking回复给amazon。结果今天
amazon回复说我输了。理由如下。大家说是不是以后加签名也没用了？
Hello from Amazon.com.
Thank you for writing back to us about order 104-8499152-9122XXX. The
information that you have provided does not prove that the item(s) were
delivered to the buyer. As noted in Section (5.k) of the Participation
Agreement:
"We reserve the right to seek reimbursement from Seller if we, in
our sole discretion, decide to reimburse Buyer under the terms
of the Amazon.com A-to-z Guarantee, provide a refund to Buyer if
Seller cannot promptly deliver the goods, discover erroneous or
duplicate transactions, or receive a chargeback from Buyer's
credit card issuer for the amount of Buyer's purchase from
Seller."
To review the Participation Agreement, please visit:
http://www.amazon.com/gp/help/customer/display.html?nodeId=1161
We may obtain such reimbursement by deducting from future payments owed to
Seller, reversing any credits to Seller's bank account, charging Seller's
credit card, or seeking such reimbursement from Seller by any other lawful
means.
We encourage you to contact the buyer directly to determine if the order was
received subsequent to the claim. The buyer can then contact us at buyer-
g*******[email protected] to let us know the item has been received, with
authorization to recharge their account. Otherwise, please consider this
claim closed.
Thank you for selling with Amazon.com.
---
Akshata Rathnakar
Account Specialist
A-to-z Guarantee Program
