遇到极品病人，一年后还要退货，求建议# ebiz - 电子商务
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12年底我在亚马逊买了一款打印机，结果不需要，在14年初在亚马逊卖了。
现在病人说她换墨盒，打印机出error code，再换旧墨盒也是。我已经帮
troubleshooting了，做reset，最后不work。我说那我给打印机客服打电话吧。他先说
好，一天后要求换货或者refund。
上次就遇到过2个月给我退就打印机的，吃过一次亏，最后亚马逊承担了损失。
这次，我不打算换货或者退款。请问他能对我做出什么损失？再说这款打印机也是亚马
逊自己卖的，我如何能利用这个有利优势？
对了，这个还算evil buyer吗？
病人的来信
Thank you for your help so far but I think it is time for you to replace the
printer or give me a refund. I now believe it is the color contact that is
not working because the computer is reading the black one. That says it's
full. The color one in the supply levels says "unknown."
Please lets resolve this issue immediately. Lisa
现在病人说她换墨盒，打印机出error code，再换旧墨盒也是。我已经帮
troubleshooting了，做reset，最后不work。我说那我给打印机客服打电话吧。他先说
好，一天后要求换货或者refund。
上次就遇到过2个月给我退就打印机的，吃过一次亏，最后亚马逊承担了损失。
这次，我不打算换货或者退款。请问他能对我做出什么损失？再说这款打印机也是亚马
逊自己卖的，我如何能利用这个有利优势？
对了，这个还算evil buyer吗？
病人的来信
Thank you for your help so far but I think it is time for you to replace the
printer or give me a refund. I now believe it is the color contact that is
not working because the computer is reading the black one. That says it's
full. The color one in the supply levels says "unknown."
Please lets resolve this issue immediately. Lisa
