急忙请教诸大神：a-to-z - 未名空间MITBBS历史存档

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急忙请教诸大神：a-to-z

急忙请教诸大神：a-to-z# ebiz - 电子商务

p*r2015-05-04 07:05

1 楼

病人购得一打印机，收货开箱发现扫描翻盖己破损。逐要求return/refund.
俺回复求照片。病人立馬来了a-to-z。电话病人要求撤销a-to-z。病人不同意，称一旦
撤销，他便不能再a-to-z。病人称只要全额退款便可撤销。俺求教版上大神，如何处置
。先谢。

o*c2015-05-04 07:05

2 楼

Just handle the return request in accordance with your return policy.
Represent to Amazon that you are communicating with your customer and will
issue a full refund is the defective claim is approved. Stated that your
order was fulfilled with a brand new item.
You did nothing wrong. Shits happened. Don't panic, follow your guideline.
Or you can propose a partial refund for the part. Ask your buyer about it.
If he is reasonable, he might take the offer.

p*r2015-05-04 07:05

3 楼

谢谢。俺这就去试试。

【在 o*****c 的大作中提到】

: Just handle the return request in accordance with your return policy.
: Represent to Amazon that you are communicating with your customer and will
: issue a full refund is the defective claim is approved. Stated that your
: order was fulfilled with a brand new item.
: You did nothing wrong. Shits happened. Don't panic, follow your guideline.
: Or you can propose a partial refund for the part. Ask your buyer about it.
: If he is reasonable, he might take the offer.

g*u2015-05-04 07:05

4 楼

赞分析的合理 A-to-Z是会扣seller评分，但不意味一定会赔钱。
两条，
1. 如实向amazon 汇报问题，证明自己是按照规则来做的。发的新打印机。也是
shipping 有问题。
2. 跟病人协商，病人说是坏的，根据规定，让他退回来，如果你检查没问题，扣他
restocking fee+shipping 至少要保证你这单不陪。同时保留证据，给他看。如果他讲
理，他不会纠缠。如果不讲理，提供给amazon，amazon会评判。
要点两条
跟amazon 沟通，和保留证据。

【在 o*****c 的大作中提到】