【 以下文字转载自 Carolinas 讨论区 】
发信人: mamamiya (妈妈米娅), 信区: Carolinas
标 题: time warner cable
发信站: BBS 未名空间站 (Wed Jan 2 21:18:37 2013, 美东)
called twc tonight, and waited more than an hour to talk to a cs for the
modem leasing fee. they insisted that our modem is theirs, and I said I have
a chat transcript from their representative that the modem is ours and we
should not be charged a fee. they asked me to provide the name of the modem,
I checked my modem, there is no name on it, then the cs said then my modem
is not on the proved list.....then I said forget it, just cancel my service.
she then transfer me to the supervisor, the supervisor told me the modem
should end at 3852, and I checked the number, it's s/n ended with 4150.they
asked me again what the name of the modem, I said no name on it. they asked
me if there is a mac on it, and I said yes, they asked if it ended with 3852
, I said yes, she then said the modem is theirs....
刚才怎么也找不到中文输入了,打了好多英文....
想问,大家都是用twc吗？没有其他的选择吗？他们cs的态度特别不好，等电话也要等超
过一个小时，现在无论如何这个modem都是他们的了，我们要cancel service就必须把
modem还回去，可是我记得我当时自己给那个安装的人这些东西，他把自己的收回去了
，我记错了？还有，我们31号打电话，他们说可以给个discount，我今天再问，就说啥
都没有。。。我们现在48一个月，从34.95一路涨上来的
