Thanks for taking the time to write to us. We’re glad to hear from you.
I’m sorry you’ve been unable to use the MileagePlus X app. To protect the
security of our members and the information they entrust us with, a hold
may be placed periodically on members’ accounts for about two weeks. As a
reminder, it’s important to refrain from using the app during this two week
time frame as it could cause further delay.
Please let me know if you need further assistance.
We appreciate you taking the time to contact us.
Regards,
Kim Palu
MileagePlus® Lead Representative
We appreciate your participation in the MileagePlus program and your support
of United and our partners. We look forward to serving your travel needs
again in the near future. For MileagePlus program information, please visit
www.mileageplus.com.