One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Please note, our stores are not able to process price adjustments for online orders. To request a one-time price adjustment, please e-mail us at [email protected] anntaylor.com within the 7-day window. Should you be eligible for a price adjustment, we will gladly credit your original form of payment within 1 week of receipt of your email and send you an email reply confirmation. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear. Should you not be eligible for a price adjustment, we will reply with an email, as well.