机器人客服文本翻译

主要职责：优化人工客服和机器人客服的中（繁简）、英文文本；处理部门管理事务。
1. Review and optimise copy in English, Traditional Chinese and Simplified Chinese to be used by agents and chatbot on digital platforms to provide better UX
2.Understand customer centricity and collaborate with product teams to analyse customer needs and improve customer experience
3. Work with management teams to create a better workplace and people experience, such as by designing training to improve agents’ language skills
4. Take the lead in functional tasks assigned by operation managers (eg. training, risk control, finance, people engagement)
5.Assist operation managers with functional tasks as needed
任职要求:
1. Ability to understand spoken and written Cantonese is a must
2. Solid experience in Chinese & English editorial or copywriting role
3. Good understanding of user experience and digital best practice
4. Good understanding of customer-centric approaches & cultural differences
5. Strong communication skills in English & Chinese, both written and verbal, to explain complex issues; Empathy mindset
6. Strong interpersonal skills; able to work with individuals at different levels
7. Highly self-motivated and good at multitasking; able to work independently as well as team player
福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

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