阿联酋航空北京办事处招聘

Customer Sales & Service Agent

Job Outline

• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
• Support Travel Agents by assisting them in making bookings with special arrangements.  Advise and guide Travel Agents on quoting special fares and completing ticketing formalities.  Fulfil Emirates online queries and other complex activities such as medical cases and special services.

• Educated to at least GCSE or O level standard or equivalent.

• 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Fluently in both oral & written English.