有人能帮忙吗？USPS priority mail searching!!! 以后但凡有选择，再也不用他们了！

My mail was mailed out on Jun 13 and it is still circiling around in different facilities. I have filed two services cases and it is still looping. I do not elaborate deails here but just a horrible experience! Our passports are in it and we are waiting for our visa for international travel this summer! Can anyone make USPS do something about it???!!! I talked with them many times! Can someone post this experience online as much as they can so the whole world knows about it, so USPS may do something about it? I also tried post a missing mail search on their website but always get error message when I click submit button: error 401.
Moving Through Network Arrived at USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 26, 2024, 2:41 pm  Arrived at USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 25, 2024, 9:11 pm Processing at USPS Facility TOLEDO, OH 43623  June 25, 2024, 6:19 am Out for Delivery TOLEDO, OH 43623  June 25, 2024, 6:11 am Arrived at Post Office TOLEDO, OH 43623  June 25, 2024, 6:00 am Arrived at USPS Facility TOLEDO, OH 43623  June 25, 2024, 5:43 am Departed USPS Regional Facility TOLEDO OH DISTRIBUTION CENTER  June 25, 2024, 5:25 am Arrived at USPS Regional Facility TOLEDO OH DISTRIBUTION CENTER  June 25, 2024, 3:28 am Departed USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 25, 2024, 1:45 am Arrived at USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 24, 2024, 1:19 am Departed USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 24, 2024, 12:18 am Arrived at USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 23, 2024, 4:17 pm Processing at USPS Facility TOLEDO, OH 43623  June 22, 2024, 5:15 am Arrived at USPS Facility TOLEDO, OH 43606  June 22, 2024, 2:30 am Departed USPS Regional Facility TOLEDO OH DISTRIBUTION CENTER  June 22, 2024, 2:15 am Arrived at USPS Regional Facility TOLEDO OH DISTRIBUTION CENTER  June 21, 2024, 10:18 pm Departed USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 21, 2024, 8:02 pm Arrived at USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 21, 2024, 11:18 am Arrived at USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 20, 2024, 8:37 pm Processing at USPS Facility TOLEDO, OH 43623  June 20, 2024, 7:55 am Out for Delivery TOLEDO, OH 43623  June 20, 2024, 6:10 am Arrived at USPS Facility TOLEDO, OH 43623  June 20, 2024, 2:22 am Departed USPS Regional Facility TOLEDO OH DISTRIBUTION CENTER  June 20, 2024, 2:06 am Arrived at USPS Regional Facility TOLEDO OH DISTRIBUTION CENTER  June 19, 2024, 10:50 pm Departed USPS Regional Facility DETROIT MI DISTRIBUTION CENTER  June 19, 2024, 9:40 pm Arrived at USPS Regional Facility DETROIT MI DISTRIBUTION CENTER  June 19, 2024, 9:02 pm Departed USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 19, 2024, 8:10 pm Arrived at USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 19, 2024, 1:20 am Departed USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 19, 2024, 12:00 am Arrived at USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 18, 2024, 12:15 am Departed USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 17, 2024, 11:00 pm Arrived at USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER  June 17, 2024, 12:29 am Departed USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 16, 2024, 8:37 pm Arrived at USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER  June 16, 2024, 6:46 pm Departed USPS Regional Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER  June 16, 2024, 8:05 am Arrived at USPS Regional Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER  June 16, 2024, 3:03 am Departed USPS Regional Facility NEW YORK NY DISTRIBUTION CENTER  June 16, 2024, 2:11 am Arrived at USPS Regional Destination Facility NEW YORK NY DISTRIBUTION CENTER  June 15, 2024, 3:03 pm In Transit to Next Facility June 14, 2024 Arrived at USPS Regional Origin Facility FAYETTEVILLE AR DISTRIBUTION CENTER  June 13, 2024, 9:56 pm Departed Post Office ROGERS, AR 72756  June 13, 2024, 5:41 pm USPS in possession of item ROGERS, AR 72756  June 13, 2024, 3:30 pm Hide Tracking History

Make a senate complaint?

我之前也遇到过这种情况，地址被邮戳盖住了。给你们 local post office 打电话，让他们查，第二天再follow up一次，邮局有规定的，48小时之内必须找到，然后很快就能送来了

Captaintoo 发表于 2024-06-26 16:32
我之前也遇到过这种情况，地址被邮戳盖住了。给你们 local post office 打电话，让他们查，第二天再follow up一次，邮局有规定的，48小时之内必须找到，然后很快就能送来了

已经十三天了。 是 priority mail. Local postal office 电话总是listed 1-800 number。亲身去了，说在transit to destination. 第二个service case 发现是local postal office 放了Ohio的barcode在上面。邮件是去纽约的！！
“邮局有规定的，48小时之内必须找到”， 这个规定对我没用。好多个48小时了，filed两个service case， 两个case现在都被closed了， 但邮件还在转圈！ 有谁在PONTIAC MI DISTRIBUTION CENTER 附近吗？网上查不到local office的电话。

rosiry11 发表于 2024-06-26 16:25
Make a senate complaint?

他们有P用！Execuse my french!

Captaintoo 发表于 2024-06-26 16:32
我之前也遇到过这种情况，地址被邮戳盖住了。给你们 local post office 打电话，让他们查，第二天再follow up一次，邮局有规定的，48小时之内必须找到，然后很快就能送来了

我的是mail出去时她们就打了个错误的barcode 去 ohio. 信是去 new york.

下面的邮件recommend submitting a missing mail search at usps.com。 她们为什么不自己file？我在网上file了好几次， 每次最后submit 时都是个error message 401. 以后但凡有选择，再也不用他们了！
*********** This is in response to your inquiry regarding the delivery of a package.  The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.    According to our records item is looping between facilities due to barcode/label issue. The barcode has been adjusted and an alert placed for item. 
We also recommend submitting a missing mail search at usps.com, help section top right corner, select find missing mail.
You can use a copy of this letter as proof that you have filed a Service Request of non-receipt of item to the USPS and as supporting documentation.
An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.     Thank you for the opportunity to address this matter with you. If you have any questions, please contact me via email or at 718-348-3616.   Sincerely,   Evelyn Surillo Complaints & Inquiry Brooklyn, NY 11256
  You may receive an invitation to participate in a survey from [email protected] regarding our recent interaction with the USPS employee who assisted you with this service request. Please complete the survey so that, if necessary, we can improve your experience. We value your feedback.  

能马上申请遗失，让department of state 再重新做一套passport吗？
我个人用USPS priority mail 寄过东西不知所终，打过电话也没有下文，然后过了足足一年，给我退回来了。
我对USPS的服务可靠性是很没有信心的。据说他们delivery rate才96-97%，也就是说每三十封信里面就会丢失一件，这个比例太高了。

babyG 发表于 2024-06-26 17:13
能马上申请遗失，让department of state 再重新做一套passport吗？
我个人用USPS priority mail 寄过东西不知所终，打过电话也没有下文，然后过了足足一年，给我退回来了。
我对USPS的服务可靠性是很没有信心的。据说他们delivery rate才96-97%，也就是说每三十封信里面就会丢失一件，这个比例太高了。

我们六月12号刚用的加急，来回开了八个小时，每个护照花了三百多刚拿到的，第二天就寄出去了。太恶心了！

顶

他们有P用！Execuse my french!
田园与美食 发表于 2024-06-26 16:53

我知道你现在着急，但你没试过就不要乱下结论。要联系这种政府机构，senate 或者congressman complaint是有用的。不过会要等一段时间处理，不知道会不会错过你的旅行。