We Need you！南航旧金山营业部招聘

Airport Operation 

Representative

China Southern Airlines operates the largest fleet, most developed route network, and largest passenger capacity of any airline in China. China Southern Airlines has formed an extensive network, covering all of China, radiating throughout Asia and linking Europe, America, Oceania & Africa, building an international network-oriented airline.

Job Description

• Provide an exceptional customer experience for passengers and resolving challenges that arise with respect and compassion.
  

• Successfully learning and mastering the technical aspects of the job in order to successfully execute all required duties.
  

• Understanding how to de-escalate frustrated passengers, and actively listening to learn the root cause of customers challenges.
  

• Ensure the safety of passenger and team members at all times.
  

• Assist passengers with all required boarding procedures also know how to check and verify passenger documentations as need.
  

• Assist airport agents operations and answer any questions they would have.
  

Job Requirements

• Bachelor’s Degree (BA or BS) from a college or university is required;

• Good communication skills in English, Mandarin Chinese preferred;

• Leadership and decision-making abilities;

• Excellent customer service skills and strong decision-making skills;

• Ability to work independently as well as collaboratively;

• Proficiency in Microsoft Office (Word, Excel and PowerPoint);

• Morning/evening shifts & weekend/holiday shifts required;

• Must be legally authorized to work in the United States without future sponsorship;

• Previous experience working in airport stations preferred.

Benefits:

• Competitive salary and bonus

• 100% company paid medical insurance

• Travel benefits

• Paid vacation, paid holidays & sick leaves

• Career advancement
  

Job Type: Full-time

How to Apply