每日原则：问责以了解问题会不会突然发生

如果问题出乎你的意料，可能是因为你远离了你的下属和工作流程，或者你对下属和流程可能导致的不同后果缺乏足够认识。在危机酝酿期间，必须保持密切的沟通，以确保不会发生意外情况。

If problems take you by surprise, it is probably because you are either too far removed from your people and processes or you haven't adequately visualized how the people and processes might lead to various outcomes. When a crisis is brewing, contact should be close enough that there will be no surprises.